Concentrix Spain

Customer Service Representative (French-speaking) - On-site

Concentrix Spain

French & English
Valid through 2024-02-24

Job description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career!

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for French-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative on our team, you will:

- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners

- Have a direct impact on customer satisfaction, product adoption, and customer lifetime value

- Ensure clients know how to use and help them become product experts themselves

- Build robust relationships with customers to limit the churn rate

- Provide customers with any extra advice requested, always looking to go the extra mile!

- Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demand

- Log call details onto call management systems and provide response and resolution within SLA

Concentrix + Webhelp is a great match if you:

- Are native or proficient in French and advanced in English 

- Have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email

- Have a strong customer orientation and the ability to adapt to each client to provide a personalized experience

- Are empathic, is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests

- Have excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

It would be a plus if you:

- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday 9:00 - 18:00

- Salary 20 500 euros gross/year + up to 1500 euros gross/year in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 


Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position.