Blu Selection

Customer Service Agent in Lisbon – French Speaker - Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-12

Job description

Do you enjoy helping people and creating smooth customer experiences? Would you like to build strong relationships with clients while living in the sunny capital of Portugal? If you are customer-focused, professional, and ready for an international career adventure, this opportunity is for you.

Your responsibilities and impact as a Customer Service Agent will be:

  • Assisting customers via email, phone, and live chat with their requests
  • Collecting and updating customer information and data
  • Providing product information regarding subscriptions, payments, and technical requirements
  • Ensuring excellent customer satisfaction with professional and friendly responses

Skills, qualifications and interests you need to succeed in this role:

  • EU citizenship or valid Portuguese residency card (required)
  • Native level of French and good command of English
  • Understanding of the importance of delivering an excellent customer experience
  • Interest in new technologies
  • Attentive listening skills and strong communication abilities
  • Professional attitude with a drive for excellence
  • Team-oriented, reliable, and committed to your role
  • Enthusiastic about intercultural communication and expatriate life in Lisbon

What’s in it for you?

  • Contract type: Fixed-term contract, renewable annually
  • Working hours: Full-time (40h/week), rotating shifts
  • Salary package (two options):
  • With accommodation (shared flat, bills included): €1040 gross/month
  • Without accommodation: €1240 gross/month

Relocation package for international candidates:

  • Reimbursement of initial flight after 9 months with the company
  • Airport pick-up upon arrival
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Assistance with paperwork, bank account setup, and other local support

Additional perks:

  • Private health insurance after 6 months (extra to the standard plan)
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Portuguese public holidays and 22 paid vacation days

Your Future Company

This company is a global leader in Customer Experience with thousands of employees worldwide. At their international hub in Lisbon, they provide customer support for some of the world’s most innovative brands. By joining their team, you will benefit from career development, cultural integration, and a dynamic international workplace.