Blu Selection

Customer Service Agent in Lisbon - Dutch Speaker

Blu Selection

Full-Time
Portugal
Onsite
Dutch & English
Valid through 2026-02-16

Job description

Looking for an entry-level customer service role in an international environment?

In this position, you’ll support premium membership customers, helping them with account and platform-related questions via phone, chat, and email.

No advanced technical background is required — you’ll receive full training and work with clear guidelines to help customers quickly and confidently.

What you’ll be doing

  • Answer customer questions via phone, email, and chat
  • Identify customer issues and guide them to the right solution
  • Help with common account-related topics
  • Support customers with video playback or upload issues
  • Document each interaction clearly and accurately
  • Categorize cases and flag recurring issues or potential bugs

What we’re looking for

  • Native-level Dutch and good English (B2 minimum)
  • Clear communication skills and a friendly approach
  • Comfortable using digital platforms and basic troubleshooting tools
  • Willingness to learn and follow structured processes
  • EU citizenship or a valid Portuguese residence permit

Working hours

  • Monday to Saturday, can be scheduled between 08:00 and 20:00 (Portuguese time)
  • Sunday off + one rotating day during the week

What’s in it for you

  • Base salary: 1,100€ x 14 months
  • Bonuses up to 200€ per month (complexity + performance)
  • Meal allowance of 7.23€ per working day
  • Transport allowance: 60€ per month
  • Fixed-term contract with yearly renewal
  • Health insurance and dental plan after 6 months
  • Relocation support for candidates living outside Portugal
  • Paid training and clear career progression opportunities

Your future company

You’ll join a well-established international company supporting premium digital services worldwide. The Lisbon office offers a multicultural setting, structured onboarding, and long-term growth opportunities — even for candidates starting their career.

Ready to get started in customer service while living in Lisbon?

Apply now and take your first step into an international career.