Blu Selection

Customer Advisor – French Speaker – Abercrombie & Fitch – Lisbon

Blu Selection

Full-Time
Portugal
Onsite
French & English
Valid through 2025-09-22

Job description

Do you want to take a look behind the scenes of one of the world’s most iconic American fashion brands? If you feel comfortable in the world of fashion and enjoy helping customers, this is your chance to join Abercrombie & Fitch’s customer support team in Lisbon.

Your Responsibilities and Impact

As a French-speaking Customer Service Agent, you will:

  • Provide service to Abercrombie & Fitch customers via phone, email, chat, and social media
  • Offer product information and guidance to clients
  • Handle queries related to orders, account access, payments, and product availability
  • Follow up with customers to ensure satisfaction
  • Work closely with internal departments, redirecting cases to the right teams when necessary

Skills, Qualifications and Interests

  • Fluent in French (English is a plus)
  • Strong interest in fashion and lifestyle brands
  • Motivation and commitment to delivering excellent service
  • Great communication and listening skills
  • Team player willing to work in a multicultural environment
  • Open to relocating to Lisbon for an international career experience

What’s in It for You?

Contract & Working Hours

  • Long-term fixed-term contract, renewable annually
  • Full-time position with rotating shifts (Monday to Sunday, 7 AM – 7 PM, 40h/week)

Salary Package

  • With free accommodation (shared flat, bills included): 1,040€ gross/month
  • Without accommodation: 1,298€ gross/month

Relocation Support for International Candidates

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick-up upon arrival
  • Yearly return flight to your home country (within the EU)
  • Help with paperwork, bank account, and local registration

Extra Perks

  • Private health insurance from day one
  • Free Portuguese lessons
  • Cooking classes, sports activities, and social events organized by the company
  • Real career development opportunities in different paths

Your Future Company

You will join a multinational organization recognized as one of the best customer service and sales solutions providers worldwide. With more than 80 nationalities represented, the company ensures professional development, cultural integration, and a supportive international workplace.

What to Expect from Life in Lisbon

  • A colorful city with rich cultural heritage
  • Affordable lifestyle compared to other European capitals
  • Delicious Portuguese cuisine and vibrant café culture
  • Friendly locals and a large English-speaking community
  • Year-round warm weather and access to Atlantic beaches