Webhelp Spain
Webhelp Spain

Account Manager (Italian-speaking) - On-site - High Tech

Webhelp Spain

Full-Time
Spain
Onsite
Italian & English
Valid through 2024-05-03

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an Italian-speaking Account Manager - (On-site) to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full-time contract, 39 hours/week: Monday to Friday 09:00 - 18:00

- Salary: 19.500 Euros gross/year + up to 4 000 Euros gross/year

- Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

What you'll experience with us

As an Account Manager in our team, you will:

- Perform against a Revenue target every quarter from your assigned region and Channel reseller named accounts

 - Identify, qualify and close opportunities for assigned Channel accounts via pro-active sales activities and via inbound marketing lead generation within a defined SLA expectation.

- Ability to communicate with multiple contact bases within an account, including executive leadership.

- Ensure all sales activities are recorded in HWS Sales CRM; SFDC or Microsoft Dynamics.

- Create, update and execute on Account Plans for each named Channel Partner Accounts, ensuring a clear business plan for winning new business each quarter.

- Liaise with Sales Engineering to ensure product and/or service recommendations and quotations are accurate and meet the customer’s requirements.

- Become a HWS subject matter expert on the internal tools, process and products.

- Ensure sales quotes are managed within SLA from quote creation to PO and order booked.

- Maintain Product Knowledge by utilizing appropriate training resources to ensure best possible solutions are positioned to customers.

- Engage with and collaborate with wider sales organization to share knowledge; support cross selling activities.

- Take a leading role in the on boarding of new hires. Focus on continuous improvement making and implementing recommendations.

- Ensure a five-year career development plan is in place, focusing on professional development and the key milestones required to achieve such plans.

We’ll be a great match if you:

- Are proficient or bilingual in Italian and advanced in English

- Typically, 3 years+ of related experience (e.g. business development, channel account management, inside sales account management, technology sales, player/coach experience).

- Demonstrable track record of sales success consistently hitting or exceeding selling goals with strong selling capabilities and an ability to process and retain large amounts of information.

- Strong problem-solving and troubleshooting skills with ability to influence at all levels within an account.

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ24-001318-1-ITALY