Webhelp Spain
Webhelp Spain

Account Manager (French-speaking) - On site

Webhelp Spain

Full-Time
Spain
Onsite
French & English
Valid through 2024-02-26

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a French-speaking Account Manager to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits: 

- Full time 39 hours/week contract: rotative, Monday - Friday 8:30-18:00

- Salary 18 400 euros gross/year + up to 4800 euros gross/year in bonus

- Great office location in Malaga

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on 

- Career development program and specialized courses 

What you’ll experience with us

As an Account Manager in our team, you will:

- Manage your book of business that consists of existing clients

- Consistently deliver towards revenue targets while delivering outstanding customer sales experience

- Communicate with customers proactively, via phone and email

- Execute and achieve sales quota and targets

- Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound

- Focus on driving profitability through proactive management

- Track, manage, and report ongoing activity relative to sales plan

- Assess opportunities for upgrades and additional managed services

- Review level of client satisfaction, and escalating issues when necessary

We’ll be a great match if you:

- Are native or proficient in French with an advanced level of English. Spanish is a plus!

- Possess excellent negotiation management and strong communication skills (verbal & written) including excellent telephone and presentation skills

- Work toward goal achievement using negotiation, teamwork/collaboration, motivation, and time/work prioritization

- Are able to demonstrate innovation and good judgment/problem-solving skills when making decisions

- Are eager, a quick learner with strong team-work spirit

- Have the ability to perform in a fast-paced, demanding environment

- Are resistant to stress

It would be a plus if you:

- Have experience in B2B sales and account management 

Don’t meet every single requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ23-009133-1-FRANCE