At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.
If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

A taste of what you’ll do
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Danish and English languages.

Start your adventure by participating in out 4-week-long training on the job.
Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
Identify and support players in any difficulties they might encounter;
Provide explanations to customers about products/site/policies/ promotions, etc;
Update customer account/details with necessary information when needed;
Understand, guide, and support players in Safer Gambling;
Collaborate with our Fraud and payments team in customer queries;
Understand AML and report any suspicious activity.

Who and what we are after?
A native Danish speaker with minimum of C1 level of English
Flexible and willing to work on a shift basis (days, afternoons, nights)
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
Exceptional organisation skills
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Employee benefits
Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!

Our Recruitment process
Online Assessment
Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.
Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.


At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!A taste of what you’ll doJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Danish and English languages.<ul><li>Start your adventure by participating in out 4-week-long training on the job.</li><li>Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;</li><li>Identify and support players in any difficulties they might encounter;</li><li>Provide explanations to customers about products/site/policies/ promotions, etc;</li><li>Update customer account/details with necessary information when needed;</li><li>Understand, guide, and support players in Safer Gambling;</li><li>Collaborate with our Fraud and payments team in customer queries;</li><li>Understand AML and report any suspicious activity.</li></ul>Who and what we are after?<ul><li>A native Danish speaker with minimum of C1 level of English</li><li>Flexible and willing to work on a shift basis (days, afternoons, nights)</li><li>Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers</li><li>Exceptional organisation skills</li><li>Detail oriented with the ability to handle stressful situations while maintaining a positive attitude</li></ul>Employee benefits<ul><li>Private health insurance – because your wellbeing matters to us</li><li>Wellness allowance – up to €300 per year</li><li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li><li>Birthday leave – as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs</li><li>And much more – see for yourself!</li></ul>Our Recruitment process<ul><li>Online Assessment</li><li>Final interview with our Trainers</li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate <a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a> prior to clicking ‘apply’.

Junior Customer Service Agent [Danish speaking]

At
Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering
exceptional player experiences.
If you're someone who
loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

A taste of what you’ll do
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Swedish and English languages.

Start your adventure by participating in out 4-week-long training on the job.
Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
Identify and support players in any difficulties they might encounter;
Provide explanations to customers about products/site/policies/ promotions, etc;
Update customer account/details with necessary information when needed;
Understand, guide, and support players in Safer Gambling;
Collaborate with our Fraud and payments team in customer queries;
Understand AML and report any suspicious activity.

Who and what we are after?
A native Swedish speaker with minimum of C1 level of English
Flexible and willing to work on a shift basis (days, afternoons, nights)
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
Exceptional organisation skills
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Employee benefits
Private health insurance
– because your wellbeing matters to us
Wellness allowance –
up to €300 per year
Fresh and healthy
Breakfast & Lunch
prepared everyday in our penthouse kitchen – you can
save up to €3,000 a year
Birthday leave
– as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus
- up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!

Our Recruitment process
Online Assessment
Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.
Please take the time to read our Candidate
Privacy Policy – Immense
prior to clicking ‘apply’.


AtImmense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to deliveringexceptional player experiences.If you're someone wholoves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!A taste of what you’ll doJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Swedish and English languages.<ul><li>Start your adventure by participating in out 4-week-long training on the job.</li><li>Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;</li><li>Identify and support players in any difficulties they might encounter;</li><li>Provide explanations to customers about products/site/policies/ promotions, etc;</li><li>Update customer account/details with necessary information when needed;</li><li>Understand, guide, and support players in Safer Gambling;</li><li>Collaborate with our Fraud and payments team in customer queries;</li><li>Understand AML and report any suspicious activity.</li></ul>Who and what we are after?<ul><li>A native Swedish speaker with minimum of C1 level of English</li><li>Flexible and willing to work on a shift basis (days, afternoons, nights)</li><li>Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers</li><li>Exceptional organisation skills</li><li>Detail oriented with the ability to handle stressful situations while maintaining a positive attitude</li></ul>Employee benefits<ul><li>Private health insurance</li><li>– because your wellbeing matters to us</li><li>Wellness allowance –</li><li>up to €300 per year</li><li>Fresh and healthy</li><li>Breakfast &amp; Lunch</li><li>prepared everyday in our penthouse kitchen – you can</li><li>save up to €3,000 a year</li><li>Birthday leave</li><li>– as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>Performance bonus</li><li>- up to 10% of base salary paid quarterly if you achieve your KPIs</li><li>And much more – see for yourself!</li></ul>Our Recruitment process<ul><li>Online Assessment</li><li>Final interview with our Trainers</li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate<a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a>prior to clicking ‘apply’.

Junior Customer Service Agent [Swedish speaking]

Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking)

A taste of what you’ll do
Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking 
Monitor escalated player registrations to prevent and avoid underage gambling 
Monitor escalated self-excluded players to assess risk and refund, eligible players
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required 
As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.

Who and what we are after?
Language proficiency: native or fluent Danish speaker who can also speak and write English fluently 
Ability to listen effectively and understand others, empathy 
Willingness to learn and grow in a fast paced environment
Positive mindset and a flexible approach
Team spirit with passion to help others
Ability to analyse information with excellent attention to detail 
Experience working with MS Office
If you have previous experience or knowledge about iGaming we'll consider it as advantage
Employee benefits
Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly
And much more – see for yourself!
Apply today and be part of our success story!

Meet all the eligible criteria? Apply today and join the Immense Group team.
Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’. 


Come and join our journey!At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Analyst (Danish-speaking)A taste of what you’ll do<ul><li>Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking </li><li>Monitor escalated player registrations to prevent and avoid underage gambling </li><li>Monitor escalated self-excluded players to assess risk and refund, eligible players</li><li>Monitor and review follow-up case report on a daily, weekly, and monthly basis</li><li>Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded </li><li>Adopt a solution-focused approach to assist vulnerable players</li><li>Recommend changes and/or amendments to Safer Gambling operational activities and processes</li><li>Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness, and delivering training as required </li></ul>As a Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving our Safer Gambling operation.Who and what we are after?<ul><li>Language proficiency: native or fluent Danish speaker who can also speak and write English fluently </li><li>Ability to listen effectively and understand others, empathy </li><li>Willingness to learn and grow in a fast paced environment</li><li>Positive mindset and a flexible approach</li><li>Team spirit with passion to help others</li><li>Ability to analyse information with excellent attention to detail </li><li>Experience working with MS Office</li><li>If you have previous experience or knowledge about iGaming we'll consider it as advantage</li></ul>Employee benefits<ul><li>Private health insurance – because your wellbeing matters to us</li><li>Wellness allowance – up to €300 per year</li><li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li><li>Birthday leave – as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>Performance bonus - up to 10% of base salary paid quarterly</li><li>And much more – see for yourself!</li></ul>Apply today and be part of our success story!Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate <a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a> prior to clicking ‘apply’.

Safer Gambling Analyst (Danish-speaking)

Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Swedish-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. 

Who and what we are after?
Language proficiency: native or close to native level of Swedish and fluent level of English, both spoken and written 
To have keen interest in the psychology of addiction, regulatory and compliance knowledge  
Ability to listen effectively and understand others, empathy  
Willingness to learn and strive to improve business operations
Positive mindset and a flexible approach
Ability to work well in a Team 
Have analytical thinking with excellent attention to detail 
Ability to work in a fast-paced, dynamic environment 
A taste of what you’ll do
As a Swedish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking 
Monitor escalated player registrations to prevent and avoid underage gambling 
Monitor escalated self-excluded players to assess risk and refund, eligible players 
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required 
Employee benefits
Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
And much more – see for yourself!
Apply today and be part of our success story!
Our recruitment process
Interview with our TA Specialist 
Online assessment
Interview with the hiring manager 
Meet all the eligible criteria? Apply today and join the Immense Group team.

Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’. 


Come and join our journey!At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Swedish-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. Who and what we are after?<ul><li>Language proficiency: native or close to native level of Swedish and fluent level of English, both spoken and written </li><li>To have keen interest in the psychology of addiction, regulatory and compliance knowledge  </li><li>Ability to listen effectively and understand others, empathy  </li><li>Willingness to learn and strive to improve business operations</li><li>Positive mindset and a flexible approach</li><li>Ability to work well in a Team </li><li>Have analytical thinking with excellent attention to detail </li><li>Ability to work in a fast-paced, dynamic environment </li></ul>A taste of what you’ll doAs a Swedish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.<ul><li>Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking </li><li>Monitor escalated player registrations to prevent and avoid underage gambling </li><li>Monitor escalated self-excluded players to assess risk and refund, eligible players </li><li>Monitor and review follow-up case report on a daily, weekly, and monthly basis</li><li>Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded </li><li>Adopt a solution-focused approach to assist vulnerable players</li><li>Recommend changes and/or amendments to Safer Gambling operational activities and processes</li><li>Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required </li></ul>Employee benefits<ul><li>Private health insurance – because your wellbeing matters to us</li><li>Wellness allowance – up to €300 per year</li><li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li><li>Birthday leave – as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>And much more – see for yourself!</li></ul>Apply today and be part of our success story!Our recruitment process<ul><li>Interview with our TA Specialist </li><li>Online assessment</li><li>Interview with the hiring manager </li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate <a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a> prior to clicking ‘apply’.

Safer Gambling Analyst (Swedish Speaking)

Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as an English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. 

Who and what we are after?
Language proficiency: native or close to native level English; both spoken and written
To have keen interest in the psychology of addiction, regulatory and compliance knowledge  
Ability to listen effectively and understand others, empathy  
Willingness to learn and strive to improve business operations
Positive mindset and a flexible approach
Ability to work well in a Team 
Have analytical thinking with excellent attention to detail 
Ability to work in a fast-paced, dynamic environment 
A taste of what you’ll do
As an English-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking 
Monitor escalated player registrations to prevent and avoid underage gambling 
Monitor escalated self-excluded players to assess risk and refund, eligible players 
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required 
Employee benefits
Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
And much more – see for yourself!
Apply today and be part of our success story!
Our recruitment process
Interview with our TA Specialist 
Online assessment
Interview with the hiring manager 
Meet all the eligible criteria? Apply today and join the Immense Group team.

Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’. 


Come and join our journey!At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as an English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. Who and what we are after?<ul><li>Language proficiency: native or close to native level English; both spoken and written</li><li>To have keen interest in the psychology of addiction, regulatory and compliance knowledge  </li><li>Ability to listen effectively and understand others, empathy  </li><li>Willingness to learn and strive to improve business operations</li><li>Positive mindset and a flexible approach</li><li>Ability to work well in a Team </li><li>Have analytical thinking with excellent attention to detail </li><li>Ability to work in a fast-paced, dynamic environment </li></ul>A taste of what you’ll doAs an English-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.<ul><li>Analyse risk-scoring reports to identify potential addictive behaviour, contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking </li><li>Monitor escalated player registrations to prevent and avoid underage gambling </li><li>Monitor escalated self-excluded players to assess risk and refund, eligible players </li><li>Monitor and review follow-up case report on a daily, weekly, and monthly basis</li><li>Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded </li><li>Adopt a solution-focused approach to assist vulnerable players</li><li>Recommend changes and/or amendments to Safer Gambling operational activities and processes</li><li>Work closely with the Safer Gambling Management to install a culture of Safer Gambling through promoting awareness, and delivering training as required </li></ul>Employee benefits<ul><li>Private health insurance – because your wellbeing matters to us</li><li>Wellness allowance – up to €300 per year</li><li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li><li>Birthday leave – as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>And much more – see for yourself!</li></ul>Apply today and be part of our success story!Our recruitment process<ul><li>Interview with our TA Specialist </li><li>Online assessment</li><li>Interview with the hiring manager </li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate <a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a> prior to clicking ‘apply’.

Safer Gambling Analyst (English Speaking)

At
Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering
exceptional player experiences.
If you're someone who
loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

A taste of what you’ll do
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Finnish and English languages.

Start your adventure by participating in out 4-week-long training on the job.
Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
Identify and support players in any difficulties they might encounter;
Provide explanations to customers about products/site/policies/ promotions, etc;
Update customer account/details with necessary information when needed;
Understand, guide, and support players in Safer Gambling;
Collaborate with our Fraud and payments team in customer queries;
Understand AML and report any suspicious activity.

Who and what we are after?
A native Finnish speaker with minimum of C1 level of English
Flexible and willing to work on a shift basis (days, afternoons, nights)
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
Exceptional organisation skills
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Employee benefits
Private health insurance
– because your wellbeing matters to us
Wellness allowance –
up to €300 per year
Fresh and healthy
Breakfast & Lunch
prepared everyday in our penthouse kitchen – you can
save up to €3,000 a year
Birthday leave
– as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus
- up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!

Our Recruitment process
Online Assessment
Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.
Please take the time to read our Candidate
Privacy Policy – Immense
prior to clicking ‘apply’.


AtImmense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to deliveringexceptional player experiences.If you're someone wholoves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!A taste of what you’ll doJunior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Finnish and English languages.<ul><li>Start your adventure by participating in out 4-week-long training on the job.</li><li>Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;</li><li>Identify and support players in any difficulties they might encounter;</li><li>Provide explanations to customers about products/site/policies/ promotions, etc;</li><li>Update customer account/details with necessary information when needed;</li><li>Understand, guide, and support players in Safer Gambling;</li><li>Collaborate with our Fraud and payments team in customer queries;</li><li>Understand AML and report any suspicious activity.</li></ul>Who and what we are after?<ul><li>A native Finnish speaker with minimum of C1 level of English</li><li>Flexible and willing to work on a shift basis (days, afternoons, nights)</li><li>Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers</li><li>Exceptional organisation skills</li><li>Detail oriented with the ability to handle stressful situations while maintaining a positive attitude</li></ul>Employee benefits<ul><li>Private health insurance</li><li>– because your wellbeing matters to us</li><li>Wellness allowance –</li><li>up to €300 per year</li><li>Fresh and healthy</li><li>Breakfast &amp; Lunch</li><li>prepared everyday in our penthouse kitchen – you can</li><li>save up to €3,000 a year</li><li>Birthday leave</li><li>– as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>Performance bonus</li><li>- up to 10% of base salary paid quarterly if you achieve your KPIs</li><li>And much more – see for yourself!</li></ul>Our Recruitment process<ul><li>Online Assessment</li><li>Final interview with our Trainers</li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate<a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a>prior to clicking ‘apply’.

Junior Customer Service Agent [Finnish speaking]

Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Spanish and English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. 

Who and what we are after?
Language proficiency: native or close to native level of Spanish and fluent level of English, both spoken and written 
To have keen interest in regulatory and compliance knowledge  
Ability to listen effectively and understand others, empathy  
Positive mindset and a flexible approach
Ability to work well in a Team 
Ability to work in a fast-paced, dynamic environment 
A taste of what you’ll do
As a Spanish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.

Analyse risk-scoring reports to identify potential addictive behaviour
Contact players who are at risk by phone or email and provide support according to internal policies
Monitor escalated player registrations to prevent and avoid underage gambling 
Monitor escalated self-excluded players to assess risk and refund, eligible players 
Monitor and review follow-up case report on a daily, weekly, and monthly basis
Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded 
Adopt a solution-focused approach to assist vulnerable players
Recommend changes and/or amendments to Safer Gambling operational activities and processes
Employee benefits
Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of annual salary, if you achieve your KPIs
And much more – see for yourself!
Apply today and be part of our success story!
Our recruitment process
Online assessment
Interview with our TA Specialist 
Interview with the hiring manager 
Meet all the eligible criteria? Apply today and join the Immense Group team.

Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’. 


Come and join our journey!At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming, bold in your approach, and act with integrity, we’d love for you to join our team as a Spanish and English-speaking Safer Gambling Analyst to join our team and help us maintain the highest standards of Safer Gambling practices. Who and what we are after?<ul><li>Language proficiency: native or close to native level of Spanish and fluent level of English, both spoken and written </li><li>To have keen interest in regulatory and compliance knowledge  </li><li>Ability to listen effectively and understand others, empathy  </li><li>Positive mindset and a flexible approach</li><li>Ability to work well in a Team </li><li>Ability to work in a fast-paced, dynamic environment </li></ul>A taste of what you’ll doAs a Spanish-speaking Safer Gambling Analyst you will be responsible for safeguarding our players and the business. You will liaise with players by email or phone to ensure a Safer Gambling experience whilst continuously improving our Safer Gambling operation.<ul><li>Analyse risk-scoring reports to identify potential addictive behaviour</li><li>Contact players who are at risk by phone or email and provide support according to internal policies</li><li>Monitor escalated player registrations to prevent and avoid underage gambling </li><li>Monitor escalated self-excluded players to assess risk and refund, eligible players </li><li>Monitor and review follow-up case report on a daily, weekly, and monthly basis</li><li>Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded </li><li>Adopt a solution-focused approach to assist vulnerable players</li><li>Recommend changes and/or amendments to Safer Gambling operational activities and processes</li></ul>Employee benefits<ul><li>Private health insurance – because your wellbeing matters to us</li><li>Wellness allowance – up to €300 per year</li><li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li><li>Birthday leave – as we want you to celebrate your day</li><li>Company and team-building events – trust us, these are legendary</li><li>Relocation package to Malta, including flight and two weeks of accommodation</li><li>Performance bonus - up to 10% of annual salary, if you achieve your KPIs</li><li>And much more – see for yourself!</li></ul>Apply today and be part of our success story!Our recruitment process<ul><li>Online assessment</li><li>Interview with our TA Specialist </li><li>Interview with the hiring manager </li></ul>Meet all the eligible criteria? Apply today and join the Immense Group team.Please take the time to read our Candidate <a href="https://www.immensegroup.com/privacy-policy/" rel="noopener noreferrer" target="_blank">Privacy Policy – Immense</a> prior to clicking ‘apply’.

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