TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
Collaborate with team members to share best practices and contribute to the knowledge base 
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Danish and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies 
Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service 
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Bliv en del af vores team
Vi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning.


*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:<ul><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent Danish and English communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies </li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service </li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.Bliv en del af vores teamVi søger dedikerede medarbejdere til vores kundeservice afdeling! Er du interesseret i en stilling som kundeservicerepræsentant? Vi tilbyder en dynamisk arbejdsplads, hvor kundeservice er i centrum for alt, hvad vi gør. Du får mulighed for at arbejde i et professionelt miljø med fokus på kundetilfredshed og personlig udvikling. Vi værdsætter engagement, kommunikationsevner og en positiv tilgang til problemløsning.

Solutions Consultant with Danish and English | Relocation Package

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?
Then join our team and help us to ensure excellent service standards while making a difference in the world!
Your benefits:
Competitive Salary: Starting from EUR 1,380 gross, up to 1,700€ gross after probation period.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.
Your skills:
Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team and help us to ensure excellent service standards while making a difference in the world!Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross, up to 1,700€ gross after probation period.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Customer Service Representative with Russian (mIfId)

TELUS Digital AI is looking for AI Prompt Evaluators with fluency in Slovak to support the development of AI technologies on-site in our Essen office.

Join us in enhancing the latest speech technology applications by refining our systems in Slovak.

Responsibilities:
Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.
Develop conversation flows to ensure smooth, logical interactions that guide users effectively.
Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.
Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.
Generate and assess suggested prompts and responses.
Ensure that the tone aligns with the proper voice and resonates with the target audience.

What we offer:
Relocation support for candidates living more than 50 km from Essen: 2 months of accommodation upon arrival plus up to €250 travel reimbursement
A competitive salary that exceeds industry standards
Great office at the city center of Essen with a canteen and fitness center
Positive international working environment
Fun Floor with Nintendo Switch, table tennis, and much more
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Attractive employee referral bonus program
Intriguing and diverse responsibilities 

What we expect:
Ability to work on-site in our Essen office 
A work permit for Germany is required
Bachelor's degree or higher education is mandatory
Minimum B2 proficiency in English and fluency in Slovak
Strong command of language, grammar, and style to create engaging and clear prompts.
Ability to come up with innovative prompts and scenarios that engage users.
Ability to analyze user data and feedback to improve prompts and conversation flows.
Ability to work independently with minimal supervision.
Strong attention to detail and effective communication skills.
Ability to convey complex ideas simply and effectively.
Comfort with potentially sensitive content.

Ready to make an impact on AI technologies?
If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted. 

About TELUS Digital AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence.
We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.


TELUS Digital AI is looking for AI Prompt Evaluators with fluency in Slovak to support the development of AI technologies on-site in our Essen office.Join us in enhancing the latest speech technology applications by refining our systems in Slovak.Responsibilities:<ul><li>Research, create, and edit short-form written prompts while ensuring factual accuracy and adherence to style guidelines for voice and creativity.</li><li>Develop conversation flows to ensure smooth, logical interactions that guide users effectively.</li><li>Contribute to the improvement of our speech system, which may involve working with dialogues on various topics, including controversial subjects.</li><li>Analyse and evaluate short-form written content for factual correctness and compliance with style guidelines.</li><li>Generate and assess suggested prompts and responses.</li><li>Ensure that the tone aligns with the proper voice and resonates with the target audience.</li></ul>What we offer:<ul><li>Relocation support for candidates living more than 50 km from Essen: 2 months of accommodation upon arrival plus up to €250 travel reimbursement</li><li>A competitive salary that exceeds industry standards</li><li>Great office at the city center of Essen with a canteen and fitness center</li><li>Positive international working environment</li><li>Fun Floor with Nintendo Switch, table tennis, and much more</li><li>Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation</li><li>Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Attractive employee referral bonus program</li><li>Intriguing and diverse responsibilities </li></ul>What we expect:<ul><li>Ability to work on-site in our Essen office </li><li>A work permit for Germany is required</li><li>Bachelor's degree or higher education is mandatory</li><li>Minimum B2 proficiency in English and fluency in Slovak</li><li>Strong command of language, grammar, and style to create engaging and clear prompts.</li><li>Ability to come up with innovative prompts and scenarios that engage users.</li><li>Ability to analyze user data and feedback to improve prompts and conversation flows.</li><li>Ability to work independently with minimal supervision.</li><li>Strong attention to detail and effective communication skills.</li><li>Ability to convey complex ideas simply and effectively.</li><li>Comfort with potentially sensitive content.</li></ul>Ready to make an impact on AI technologies?If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.*Please note that only shortlisted candidates will be contacted. About TELUS Digital AI Data SolutionsCreating and enhancing the world's data to enable better AI via human intelligence.We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

AI Prompt Evaluators with Slovak | On-site in Essen

This role would suit an ambitious and confident Sales Team Leader. Working with our client, you will lead, guide and support a talented team in the implementation of B2C and B2B sales. You will be dynamic in your approach and thrive working in a new, exciting and fast paced environment.

In this role you will: 
Manage and execute the process of all B2B communications to ensure high-level targets are met and exceeded
Communicate sales plan activity to all team members and ensure implementation
Coach and develop a team of multilingual account executives to develop and drive performance leveraging sales playbook and sales techniques through to a positive outcome
Run effective and proactive motivating daily/weekly/ monthly meetings with the sales team to ensure all objectives are understood and targets are met and exceeded
Responsible for individual team member progress and development, and to ensure optimum levels of account activations and revenue generation and activities completed (defined by the number of calls/emails) in line with company goals
Drive delivery of both individual and team account activations & revenue against predefined targets and associated KPI's
Provide relevant management information, including recommendations on people, product and service related issues
Have opportunities to identify any opportunities to improve performance and help the company achieve its larger objectives.
Manage all communication with the client through the client's point of contact.

What we offer:

Permanent full time employment contract
Performance-based bonus
Opportunity to advance your career 
Training and learning initiatives
Leadership development programs
Great rewards for referring your friends
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen
This is an excellent opportunity for you if:
You have a strong passion for sales (Previous sales experience is essential, with experience running existing business - upsell/cross sell/retentions)
You have previous people management experience, with a proven background in the development of highly effective sales strategies and track record in achieving results
You have previous experience with Salesforce with proven experience in utilizing Salesforce reporting to drive results
You are highly motivated, with excellent organizational skills, thriving in a highly target driven environment
You are highly influential with ability to motivate and develop a strong team of sales professionals through your professional leadership
You are highly confident with strong planning and presentation skills: you will report to senior management and client contact on a daily/weekly basis with regard to targets and activity
You have excellent interpersonal and communication skills 
You are highly analytical and experienced at analyzing and creating reports and metrics in line with client needs



Join our team and apply now!
Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. 
Are you worried your profile doesn’t meet all the listed requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. 

About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.


Learn more about TELUS Digital: telusdigital.com

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:

We passionately put our customers and communities first
We embrace change and innovate courageously
We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.


This role would suit an ambitious and confident Sales Team Leader. Working with our client, you will lead, guide and support a talented team in the implementation of B2C and B2B sales. You will be dynamic in your approach and thrive working in a new, exciting and fast paced environment.In this role you will: <ul><li>Manage and execute the process of all B2B communications to ensure high-level targets are met and exceeded</li><li>Communicate sales plan activity to all team members and ensure implementation</li><li>Coach and develop a team of multilingual account executives to develop and drive performance leveraging sales playbook and sales techniques through to a positive outcome</li><li>Run effective and proactive motivating daily/weekly/ monthly meetings with the sales team to ensure all objectives are understood and targets are met and exceeded</li><li>Responsible for individual team member progress and development, and to ensure optimum levels of account activations and revenue generation and activities completed (defined by the number of calls/emails) in line with company goals</li><li>Drive delivery of both individual and team account activations &amp; revenue against predefined targets and associated KPI's</li><li>Provide relevant management information, including recommendations on people, product and service related issues</li><li>Have opportunities to identify any opportunities to improve performance and help the company achieve its larger objectives.</li><li>Manage all communication with the client through the client's point of contact.</li></ul>What we offer:<ul><li>Permanent full time employment contract</li><li>Performance-based bonus</li><li>Opportunity to advance your career </li><li>Training and learning initiatives</li><li>Leadership development programs</li><li>Great rewards for referring your friends</li><li>Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym</li><li>Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long</li><li>Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package</li><li>Bike-to-work tax relief</li><li>Pension scheme</li><li>Maternity and paternity leave</li><li>Access to GP care and an occupational health advisor</li><li>Subsidized canteen</li></ul>This is an excellent opportunity for you if:You have a strong passion for sales (Previous sales experience is essential, with experience running existing business - upsell/cross sell/retentions)You have previous people management experience, with a proven background in the development of highly effective sales strategies and track record in achieving resultsYou have previous experience with Salesforce with proven experience in utilizing Salesforce reporting to drive resultsYou are highly motivated, with excellent organizational skills, thriving in a highly target driven environmentYou are highly influential with ability to motivate and develop a strong team of sales professionals through your professional leadershipYou are highly confident with strong planning and presentation skills: you will report to senior management and client contact on a daily/weekly basis with regard to targets and activityYou have excellent interpersonal and communication skills You are highly analytical and experienced at analyzing and creating reports and metrics in line with client needsJoin our team and apply now!Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. Are you worried your profile doesn’t meet all the listed requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.Learn more about TELUS Digital: telusdigital.comTELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values:<ul><li>We passionately put our customers and communities first</li><li>We embrace change and innovate courageously</li><li>We grow together through spirited teamwork </li></ul>At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Sales Team Leader | Fintech | Cork

Position Overview:
As a Senior Health & Safety Specialist at TELUS Digital, you will lead the health & safety department, cooperate closely with our Wellbeing department, and lead informational and promotional health & safety activities.
Primary responsibilities:
Risks assessments, proposals for control measures and reduction of risks derived from risk assessments 
Planning of preventive initiatives and directing the actions to be developed 
Emergency plans and simulations 
Management of health surveillance 
Promoting the application of current regulations on occupational risk prevention, ensuring the preparation of procedures and updating of internal standards for dissemination and compliance 
Realisation of technical prevention reports 
Preparation of necessary prevention documentation 
Information and training of employees 
Carrying out accident investigations and kickstarting the actions derived from them 
Advising on the prevention of occupational risks 
Preparation of coordination manuals for business activities 
Preparation of self-protection plans 
What we expect:
Qualified Fachkraft für Arbeitssicherheit (Sifa) certification according to DGUV regulation 
Experience in ergonomics of work and occupational safety
Preferably a university degree in technical studies or a related field
Previous work experience in psychological risks and occupational safety or a related area 
Excellent communication skills (both written and spoken) in German and English (min. B2) 
Independent, structured and solution-oriented way of working
What we offer:
Work in a dynamic and multicultural team with flat hierarchies and an informal culture.
Leadership opportunities in our internationally growing company
A great office in the center of Essen
Positive international working environment
Fun floor with PlayStation, table tennis, and much more
Employee discounts with numerous partners, regular fruit deliveries, and free drinks for a healthy lifestyle
Attractive bonus programs for employee referrals
Exciting and varied tasks with room for innovation and leadership
Join our team and apply now! If you are looking to advance your career and join a dynamic team, feel free to submit your CV in English, including your salary expectations.
We have digitized our recruiting process and now offer virtual job interviews to all applicants.
About us:
TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
Equal Opportunity Employer:
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion, and political beliefs, sex, or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Applicants with special needs will be given preferential consideration if they are equally qualified.


Position Overview:As a Senior Health &amp; Safety Specialist at TELUS Digital, you will lead the health &amp; safety department, cooperate closely with our Wellbeing department, and lead informational and promotional health &amp; safety activities.Primary responsibilities:<ul><li>Risks assessments, proposals for control measures and reduction of risks derived from risk assessments </li><li>Planning of preventive initiatives and directing the actions to be developed </li><li>Emergency plans and simulations </li><li>Management of health surveillance </li><li>Promoting the application of current regulations on occupational risk prevention, ensuring the preparation of procedures and updating of internal standards for dissemination and compliance </li><li>Realisation of technical prevention reports </li><li>Preparation of necessary prevention documentation </li><li>Information and training of employees </li><li>Carrying out accident investigations and kickstarting the actions derived from them </li><li>Advising on the prevention of occupational risks </li><li>Preparation of coordination manuals for business activities </li><li>Preparation of self-protection plans </li></ul>What we expect:<ul><li>Qualified Fachkraft für Arbeitssicherheit (Sifa) certification according to DGUV regulation </li><li>Experience in ergonomics of work and occupational safety</li><li>Preferably a university degree in technical studies or a related field</li><li>Previous work experience in psychological risks and occupational safety or a related area </li><li>Excellent communication skills (both written and spoken) in German and English (min. B2) </li><li>Independent, structured and solution-oriented way of working</li></ul>What we offer:<ul><li>Work in a dynamic and multicultural team with flat hierarchies and an informal culture.</li><li>Leadership opportunities in our internationally growing company</li><li>A great office in the center of Essen</li><li>Positive international working environment</li><li>Fun floor with PlayStation, table tennis, and much more</li><li>Employee discounts with numerous partners, regular fruit deliveries, and free drinks for a healthy lifestyle</li><li>Attractive bonus programs for employee referrals</li><li>Exciting and varied tasks with room for innovation and leadership</li></ul>Join our team and apply now! If you are looking to advance your career and join a dynamic team, feel free to submit your CV in English, including your salary expectations.We have digitized our recruiting process and now offer virtual job interviews to all applicants.About us:TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity Employer:TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion, and political beliefs, sex, or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Senior Health & Safety Specialist 

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Join our team in Bulgaria and keep deliveries on track! 
We’re looking for a Logistics & Delivery Advisor with Dutch and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.
What You’ll Do:
Deliver top-notch customer support via phone, email, or chat in Dutch and English
Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
Stay up to date on client policies, products, and services.
What You Bring:
Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above).
Proven computer skills, including MS Office and Google Suite.
Great communication, organization, and problem-solving skills.
Previous customer support experience (logistics/delivery experience is a plus).
High school diploma or equivalent.
Why You’ll Love It:
Join a friendly, international team.
Grow your career in logistics and customer service.
Make a real impact every day.
We Offer: 
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses 
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)  
✨ Ready to deliver great experiences? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateJoin our team in Bulgaria and keep deliveries on track! We’re looking for a Logistics &amp; Delivery Advisor with Dutch and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.What You’ll Do:<ul><li>Deliver top-notch customer support via phone, email, or chat in Dutch and English</li><li>Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.</li><li>Ensure every interaction is professional, efficient, and leaves customers with a positive impression.</li><li>Stay up to date on client policies, products, and services.</li></ul>What You Bring:<ul><li>Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above).</li><li>Proven computer skills, including MS Office and Google Suite.</li><li>Great communication, organization, and problem-solving skills.</li><li>Previous customer support experience (logistics/delivery experience is a plus).</li><li>High school diploma or equivalent.</li></ul>Why You’ll Love It:<ul><li>Join a friendly, international team.</li><li>Grow your career in logistics and customer service.</li><li>Make a real impact every day.</li></ul>We Offer: <ul><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses </li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) </li></ul>✨ Ready to deliver great experiences? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Logistics & Delivery Advisor with Dutch and English | Relocation to Sofia

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with German and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
Collaborate with team members to share best practices and contribute to the knowledge base 
Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:
Fluent German and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies 
Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service 
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with German and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:<ul><li>Flexible contract conditions (temporary employment, part-time options)</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)</li><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent German and English communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies </li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service </li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Solutions Consultant with German and English

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Slovak and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Monthly allowance bonus covering part of the rent
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
Collaborate with team members to share best practices and contribute to the knowledge base 
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Slovak and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies 
Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service 
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. 
Pridajte sa k nášmu tímu Hľadáme nadšených členov do nášho tímu zákazníckej podpory! Ponúkame pozície na plný úväzok v modernej kancelárii s flexibilnými pracovnými podmienkami. Náš tím zákazníckej podpory tvorí profesionálny a podporný kolektív, kde je služba zákazníkom prioritou číslo jeden. Získate príležitosť rásť v dynamickom prostredí so zameraním na spokojnosť zákazníkov a osobný rozvoj. Hľadáme kandidátov so silnými komunikačnými schopnosťami a pozitívnym prístupom. 


*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with Slovak and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:<ul><li>Monthly allowance bonus covering part of the rent</li><li>Flexible contract conditions (temporary employment, part-time options)</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent Slovak and English communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies </li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service </li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. Pridajte sa k nášmu tímu Hľadáme nadšených členov do nášho tímu zákazníckej podpory! Ponúkame pozície na plný úväzok v modernej kancelárii s flexibilnými pracovnými podmienkami. Náš tím zákazníckej podpory tvorí profesionálny a podporný kolektív, kde je služba zákazníkom prioritou číslo jeden. Získate príležitosť rásť v dynamickom prostredí so zameraním na spokojnosť zákazníkov a osobný rozvoj. Hľadáme kandidátov so silnými komunikačnými schopnosťami a pozitívnym prístupom.

Solutions Consultant with Slovak and English | Relocation to Sofia

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Join our team in Bulgaria and keep deliveries on track! 
We’re looking for a Logistics & Delivery Advisor with French and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.
What You’ll Do:
Deliver top-notch customer support via phone, email, or chat in French and English
Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
Stay up to date on client policies, products, and services.
What You Bring:
Fluency in French (C1/C2) and good knowledge of English (B2 and above).
Proven computer skills, including MS Office and Google Suite.
Great communication, organization, and problem-solving skills.
Previous customer support experience (logistics/delivery experience is a plus).
High school diploma or equivalent.
Why You’ll Love It:
Join a friendly, international team.
Grow your career in logistics and customer service.
Make a real impact every day.
We Offer: 
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)   
✨ Ready to deliver great experiences? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateJoin our team in Bulgaria and keep deliveries on track! We’re looking for a Logistics &amp; Delivery Advisor with French and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.What You’ll Do:<ul><li>Deliver top-notch customer support via phone, email, or chat in French and English</li><li>Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.</li><li>Ensure every interaction is professional, efficient, and leaves customers with a positive impression.</li><li>Stay up to date on client policies, products, and services.</li></ul>What You Bring:<ul><li>Fluency in French (C1/C2) and good knowledge of English (B2 and above).</li><li>Proven computer skills, including MS Office and Google Suite.</li><li>Great communication, organization, and problem-solving skills.</li><li>Previous customer support experience (logistics/delivery experience is a plus).</li><li>High school diploma or equivalent.</li></ul>Why You’ll Love It:<ul><li>Join a friendly, international team.</li><li>Grow your career in logistics and customer service.</li><li>Make a real impact every day.</li></ul>We Offer: <ul><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) </li></ul>✨ Ready to deliver great experiences? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Logistics & Delivery Advisor with French and English | Relocation to Sofia

Your benefits:

Sign in bonus: Kick-start your career with a EUR 2,500 sign in bonus for hires in January.
Competitive Salary: Salary EUR 2,000 gross/month.
Relocation assistance:  Relocation assistance and work permit documents issuing assistance.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.

Your skills:

Language Proficiency: Fluent in Hebrew (written and spoken) and a minimum B2 of English. 
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Sign in bonus: Kick-start your career with a EUR 2,500 sign in bonus for hires in January.</li><li>Competitive Salary: Salary EUR 2,000 gross/month.</li><li>Relocation assistance:  Relocation assistance and work permit documents issuing assistance.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Fluent in Hebrew (written and spoken) and a minimum B2 of English. </li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Digital Trust and Safety Analyst with Hebrew (m_f_d)

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate
Join our team in Bulgaria and keep deliveries on track! 
We’re looking for a Logistics & Delivery Advisor with German and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.
What You’ll Do:
Deliver top-notch customer support via phone, email, or chat in German and English
Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
Stay up to date on client policies, products, and services.
What You Bring:
Fluency in German (C1/C2) and good knowledge of English (B2 and above).
Proven computer skills, including MS Office and Google Suite.
Great communication, organization, and problem-solving skills.
Previous customer support experience (logistics/delivery experience is a plus).
High school diploma or equivalent.
Why You’ll Love It:
Join a friendly, international team.
Grow your career in logistics and customer service.
Make a real impact every day.
We Offer: 
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) 
✨ Ready to deliver great experiences? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Wir bieten vielfältige Einstiegsmöglichkeiten in unserem Kundenservice-Team. Ob Sie Quereinsteiger sind oder bereits Erfahrung haben – Sie sind bei uns willkommen! Unsere Vollzeitstellen können flexibel im Büro oder im Homeoffice ausgeübt werden.


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateJoin our team in Bulgaria and keep deliveries on track! We’re looking for a Logistics &amp; Delivery Advisor with German and English to ensure seamless package administration and delivery support. If you are organized, quick-thinking, and people-oriented, this role is for you.What You’ll Do:<ul><li>Deliver top-notch customer support via phone, email, or chat in German and English</li><li>Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.</li><li>Ensure every interaction is professional, efficient, and leaves customers with a positive impression.</li><li>Stay up to date on client policies, products, and services.</li></ul>What You Bring:<ul><li>Fluency in German (C1/C2) and good knowledge of English (B2 and above).</li><li>Proven computer skills, including MS Office and Google Suite.</li><li>Great communication, organization, and problem-solving skills.</li><li>Previous customer support experience (logistics/delivery experience is a plus).</li><li>High school diploma or equivalent.</li></ul>Why You’ll Love It:<ul><li>Join a friendly, international team.</li><li>Grow your career in logistics and customer service.</li><li>Make a real impact every day.</li></ul>We Offer: <ul><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental) </li></ul>✨ Ready to deliver great experiences? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.Wir bieten vielfältige Einstiegsmöglichkeiten in unserem Kundenservice-Team. Ob Sie Quereinsteiger sind oder bereits Erfahrung haben – Sie sind bei uns willkommen! Unsere Vollzeitstellen können flexibel im Büro oder im Homeoffice ausgeübt werden.

Logistics & Delivery Advisor with German and English | Relocation to Sofia

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Finnish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
Collaborate with team members to share best practices and contribute to the knowledge base 
Participate in ongoing training and stay updated on product knowledge and industry trends
What You'll Need:
Fluent Finnish and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies 
Self-motivated with a passion for customer satisfaction
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service 
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure
The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Does it sound like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Liity tiimiimme Etsimme omistautuneita työntekijöitä asiakaspalveluosastollemme! Oletko kiinnostunut asiakaspalveluedustajan tehtävästä? Tarjoamme dynaamisen työympäristön, jossa asiakaspalvelu on kaiken toimintamme ytimessä. Saat mahdollisuuden työskennellä ammattimaisessa ympäristössä, jossa keskitytään asiakastyytyväisyyteen ja henkilökohtaiseen kehitykseen. Arvostamme sitoutumista, viestintätaitoja ja positiivista lähestymistapaa ongelmanratkaisuun.


*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with Finnish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:<ul><li>Flexible contract conditions (temporary employment, part-time options)</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent Finnish and English communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies </li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service </li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.Liity tiimiimme Etsimme omistautuneita työntekijöitä asiakaspalveluosastollemme! Oletko kiinnostunut asiakaspalveluedustajan tehtävästä? Tarjoamme dynaamisen työympäristön, jossa asiakaspalvelu on kaiken toimintamme ytimessä. Saat mahdollisuuden työskennellä ammattimaisessa ympäristössä, jossa keskitytään asiakastyytyväisyyteen ja henkilökohtaiseen kehitykseen. Arvostamme sitoutumista, viestintätaitoja ja positiivista lähestymistapaa ongelmanratkaisuun.

Solutions Consultant with Finnish and English | Relocation Assistance

Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
Your benefits:
Competitive Salary: Earn 2,000 - 2,200 EUR gross including performance bonus.
Health Coverage: Private health insurance after 3 months of probation period.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Your responsibilities:
Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities. 
Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
Your skills:
Language Skills: Excellent communication skills in English, written and verbal.
Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
Education: BA/BS degree preferred.
Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.
Join Us and Be the Voice that Drives Success!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.
Equal Opportunity Employer 
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, LatviaYour benefits:<ul><li>Competitive Salary: Earn 2,000 - 2,200 EUR gross including performance bonus.</li><li>Health Coverage: Private health insurance after 3 months of probation period.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li></ul>Your responsibilities:<ul><li>Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities. </li><li>Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.</li><li>Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.</li><li>Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.</li></ul>Your skills:<ul><li>Language Skills: Excellent communication skills in English, written and verbal.</li><li>Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.</li><li>Education: BA/BS degree preferred.</li><li>Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.</li></ul>Join Us and Be the Voice that Drives Success!We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.Equal Opportunity Employer TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Team Manager (m|f|d)

Your benefits:
Competitive Salary: The salary is EUR 2, 300 gross (plus the government-mandated supplement for work during night hours and public holidays).
Welcome bonus: 1, 000 EUR gross.
Relocation assistance: Two months relocation support.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.
Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. 
Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.
Your skills:
Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.
Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.
Education: Master's degree in Clinical and Health Psychology.
Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.
Eligibility: 
We will need these documents:
Cover letter and resume.
Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Competitive Salary: The salary is EUR 2, 300 gross (plus the government-mandated supplement for work during night hours and public holidays).</li><li>Welcome bonus: 1, 000 EUR gross.</li><li>Relocation assistance: Two months relocation support.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, and team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Design, schedule and lead psycho-educational group sessions/workshops. Lead projects or activities assigned by the wellbeing team manager.</li><li>Expert Support: Lead informational wellbeing activities for newhires. Support the Talent Acquisition department by advising on potential employee suitability for the project. </li><li>Customer Satisfaction: Conduct Individual and group sessions with employees. Provide employees with tools to build emotional intelligence and resilience. Deliver crisis intervention services when required.</li></ul>Your skills:<ul><li>Language Proficiency: Very good knowledge of English language, written and verbal. Additional language skills are highly desirable.</li><li>Experience: Have completed at least 3 years with clients and patients. Proficiency in conflict and crisis management. Proficient user of the common office software applications.</li><li>Education: Master's degree in Clinical and Health Psychology.</li><li>Professional Skills: Outstanding communication skills and high level of discretion and confidentiality. Comfortable to work independently and a strong team worker. Creative out of the box thinking and a high level of motivation.</li><li>Eligibility: </li></ul>We will need these documents:<ul><li>Cover letter and resume.</li></ul>Join Us and Be the Voice that Drives Success!

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