Blu Selection
Blu Selection

Working in Valencia: Customer Service Optics Sector (German Speaker)

Blu Selection

Valid through 2024-03-05

Job description

Are you on the lookout for a position that allows you to delve deeper into the optics sector? Do you have a passion for assisting individual customers with their optical needs? If you thrive in a dynamic, customer-centric environment and possess excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Customer Specialist will be:

  • Support B2C customers mainly over e mail and chat, but also phone
  • Constantly brainstorm with your colleagues to improve the Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role:

  • Proficiency in the German language at a native speaking level and a C1 level in the English language
  • Diploma with background in IT/finance/economy is a plus
  • Competency in using computers
  • Excellent communication skills
  • You are proactive and solution-oriented
  • You are interested in working in an ambitious team

What's in it for you?

  • Yearly gross salary of €18.000
  • Free Spanish classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Mindfulness classes
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • Free lunch and breakfast at the office
  • An international, close working environment with 24 nationalities

Your Future Company:

Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.