Responsibility

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone; 
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain; 
• Provide pre and post-sales support for all self-service products; 
• Provide product and tool support to enhance clients’ experience; 
• Identify and solve problems technical bugs and ads’ delivery issues; 
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions; 
• Provide vital product insights and feedback from our customers to engineering.

Your Profile

• Native level written and verbal communication skills in Turkish; 
• Good knowledge of English (B2 level) required; 
• Computer skills (basic skills mandatory, advanced skills like coding preferential); 
• Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills; 
• Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform; 
• Ability to multitask and work under pressure; 
• Availability Monday to Sunday, including rotating weekends; 
• EU citizenship or work permit for Portugal.

Our clients offer

• Possibility of cooperation with leaders in various industries; 
• Stable work and career progression; Investment in training and personal development; 
• Health Insurance since day one in the company; 
• Possibility to live in one of our clients apartments; 
• Initial flight expenses refund; Annually complementary return flight to your home country (within Europe); 
• Free Portuguese language courses, sport activities and organized events; 
• Monthly and Quarterly Bonus.