Turkish speaking Customer Support Agent to Lisbon!
Next Job Abroad
Full-Time
Portugal
Onsite
Turkish & English
Valid through 2024-05-16
Job description
Responsibility
- Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
- Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
- Provide pre and post-sales support for all self-service products;
- Provide product and tool support to enhance clients’ experience;
- Identify and solve problems technical bugs and ads’ delivery issues;
- Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions;
- Provide vital product insights and feedback from our customers to engineering.
Your Profile
- Native level written and verbal communication skills in Turkish;
- Good knowledge of English (B2 level) required;
- Computer skills (basic skills mandatory, advanced skills like coding preferential);
- Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills;
- Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform;
- Ability to multitask and work under pressure;
- Availability Monday to Sunday, including rotating weekends;
- EU citizenship or work permit for Portugal.
Our clients offer
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression; Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our clients apartments;
- Initial flight expenses refund; Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.