Technical Support Specialist 1st Level with French for AVAYA- Relocation

Technical Support Specialist 1st Level with French for AVAYA- 24/7 support with Relocation to Bulgaria

AVAYA is one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We're looking for a Technical Support Specialist to join our Support team.

Responsibilities:

• Arrange part replacements and on-site visits;
• Process support requests /Web, Email/;
• Analyze system logs;
• Remote troubleshooting;
• Utilize and actively participate in the improvement in the existing client Knowledge Database; 
• Provide technical guidance and assistance in problem solving and a high level of professional support to customers.

Requirements:

• Exceptional communication skills in French, both written and verbal;
• Very good level of English;
• Excellent soft skills;
• Strong troubleshooting and analytical skills;
• Customer-oriented and pro-active team player;
• Passion for Technology;
• Able to work under pressure;
• University degree in a technical discipline is preferred;
• Networking knowledge is an advantage.

What we offer:

• Extensive product training plus access to Avaya's educational platform ;
• Working hours 24/7 on full-time - Monday-Sunday;
• In-depth training in Next Generation Cloud Solutions;
• Access to a vast internal training database with options for Certification;
• Constant support from a dynamic success-driven team of specialists (Subject Matter Experts);
• Competitive remuneration and opportunity to grow with our career development programs;
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts and many more; 
• Reward and recognition program;

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV in English now to open the door to the new career opportunities ahead you!

We can't wait to meet you!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)