Swedish-speaking Customer Support Agent to sunny Crete

DESCRIPTION

How would you like to work in an office situated just a breath away from beaches with crystal-clear waters? Imagine enjoying year-long sunshine and indulging in flavorful Greek cuisine. Dive into the Mediterranean experience by joining our ever-growing Nordic Customer Care team in one of the most popular destinations in the world – Chania, Crete!

If you are fluent in Swedish, seize the opportunity to work with our esteemed client, a leading Nordic home appliance manufacturer dedicated to shaping living for the better. They reinvent taste, care, and wellbeing experiences, making life more enjoyable and sustainable for millions of people.

Become a part of a team committed to understanding and empathizing with customers while relishing your stay on a Greek island celebrated for its rich culture, breathtaking landscapes, and vibrant nightlife. Here, you'll have the chance to socialize, build your professional network, enhance your communication skills, and enrich your CV with noteworthy work experience.

What you will do:

• Act as the primary point of contact for customer requests, representing the top Nordic home appliance manufacturer.
• Utilize phone, emails, and calls to ensure a seamless customer experience.
• Handle customer inquiries in a professional and timely manner.
• Transform every customer into a satisfied and happy customer.
• Collaborate with colleagues to exchange ideas and solutions.
• Make the most of your time in Crete!

REQUIREMENTS

What you will bring:

• Fluency in Swedish.
• Good knowledge of written and spoken English.
• Strong understanding and empathy for people, coupled with excellent problem-solving skills.
• Prior experience in customer support or handling claims and consumer complaints is advantageous and will be considered an asset.
• Exceptional communication and soft skills, along with a problem-solving mentality.
• Proficiency in computer usage, with a good understanding of MS programs.
• A positive and adventurous attitude.
• A curiosity-driven mindset, eager to learn and understand everything.
• Results-driven thinking, aiming to resolve any issue efficiently and effectively, following up as needed to ensure consumer satisfaction.
• A sponge-like ability to soak up all the knowledge and experience offered.