Spanish Speaking Quality Analyst

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We’re on the lookout for a Spanish-speaking Quality Analyst to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix + Webhelp, you belong, you make a difference, and you succeed on your terms.

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

In everything we do, we believe in doing right by and for people—our clients, their customers, our people, our community, and our planet.

As a Spanish Quality Analyst on our team, you will:

What you will do in this role

• Have a minimum of 12 months experience in the BPO industry in the same role.
• Ensure the proper functioning of the quality control system.
• Perform recordings and evaluations of calls according to a given repository.
• Participate in the process of upgrading project quality skills through calibration and calibration sessions.
• Ensure proper application and compliance of processes.

Your qualifications:

We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix + Webhelp is a great match if you:

• Have strong taste for processes and performance.
• Have exceptional analytical and reporting skills.
• Have Spanish level C2 and English level C1
• Show demonstration of reliability and force of proposal
• Have rigorous, challenging spirit and dynamic personality.
• Have excellent sense of listening and good interpersonal skills.
• Have mastery of MS Office tools and most particularly Excel.
• Have customer service experience and high customer orientation
• Have experience from trainer activities (highly welcome)
• Team development, and communications skills, focused on high employee satisfaction and reliability

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

What's in it for you:

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams, our customers, and YOU. And we'll invest in you to help you reimagine and grow your career.

In this role, we offer benefits that help support your unique lifestyle:

• Full Relocation Support (including flights, accommodation & transportation)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 20-25% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix + Webhelp International Mobility program
• A challenging working environment
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Reimagine the best version of you!

At Concentrix + Webhelp, we're determined to bring our own intelligence, empathy, and experience to the table every day. We invest in our game-changers and the environment they work in, because we know that when our people thrive, it has a powerful impact on them, their customers, and their clients’ businesses.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work:

In accordance with Greek law, only applicants who are legally authorized to work in EU will be considered for this position.