Working at TELUS International AI Inc.
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Our services support the full lifecycle of our clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, e-commerce, fintech, healthcare, and travel and hospitality.


In this job you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance. Through this work you will be making a valuable contribution to the quality of online advertisements in Italy.


Requirements

You must be living in Italy for the last 3 consecutive years
You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Italy
Full professional proficiency in English and Italian language
Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense
Experience in use of web browsers to navigate and interact with a variety of content
Access to and use of an Android (version 4.1 or higher) or IOS Smartphone (version 8 or higher) to complete tasks
A Barcode Scanner application must be installed on your smartphone to complete certain tasks
Active daily user of Gmail and other forms of Social Media

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Important notice: TELUS International will never request a monetary deposit for any role or project with the company, and our recruitment and sourcing teams only use @telusinternational.com or @telusinternational.ai addresses when emailing candidates. If you are unsure as to whether a job offer is legitimate, please contact us at TI_AICommunitySupport@telusinternational.com for confirmation. 
 
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."




In this job you will be reviewing online advertisements in order to improve their content, quality and layout. You will be required to provide feedback and analysis on advertisements found in search engine results and provide ratings on their relevance to the search terms used. Another aspect of this opportunity will involve reviewing the language used in advertisements by examining grammar, tone and cultural relevance. Through this work you will be making a valuable contribution to the quality of online advertisements in Italy. Requirements <ul><li>You must be living in Italy for the last 3 consecutive years</li><li>You must have familiarity with current and historical business, media, sport, news, social media and cultural affairs in Italy</li><li>Full professional proficiency in English and Italian language</li><li>Access to and use of a broadband internet connection and associated computer and software to perform the work, all provided at your own expense</li><li>Experience in use of web browsers to navigate and interact with a variety of content</li><li>Access to and use of an Android (version 4.1 or higher) or IOS Smartphone (version 8 or higher) to complete tasks</li><li>A Barcode Scanner application must be installed on your smartphone to complete certain tasks</li><li>Active daily user of Gmail and other forms of Social Media</li></ul> ----------------------------------------------------------------------------------------------------------------------- Important notice: TELUS International will never request a monetary deposit for any role or project with the company, and our recruitment and sourcing teams only use @telusinternational.com or @<a href="http://telusinternational.ai" rel="noopener noreferrer" target="_blank">telusinternational.ai</a> addresses when emailing candidates. If you are unsure as to whether a job offer is legitimate, please contact us at TI_AICommunitySupport@telusinternational.com for confirmation.&nbsp;&nbsp;"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."

Personalized Internet Ads Assessor - Italian (Italy) - WFH

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for Italian-speaking Customer Service Sales Representative (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary starting 19 000 euros gross/year up to 21 000 euros gross/year
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As a Customer Service Sales Representative in our team, you will:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
- Outbound calls when necessary to solve issues with customers and different internal business units
- Quote creation and follow up with cross selling / up selling and a proactive and service attitude
- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations
We'll be a great match if you:
- Have a proficient or bilingual level of Italian and advanced English
- Have, minimum, 1-year relevant experience
- Have strong communication, customer facing and customer care skills
- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
- Are achievement and target oriented, customer driven and motivated to work in sales
- Have IT knowledge and technical understanding
- Have real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-002322-1-ITALY
 


Are you enthusiastic about creating memorable experiences? Then come join us at&nbsp;Concentrix + Webhelp&nbsp;and work with energetic people who strive to enjoy every day.We are looking for&nbsp;Italian-speaking&nbsp;Customer Service Sales Representative (On-site)&nbsp;to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team.Your benefits:- Full time 39 hours/week contract: Monday to Friday 9:00 to 18:00- Salary starting 19 000 euros gross/year up to 21 000 euros gross/year- Great office location in&nbsp;Barcelona- Friends hunting (referral) bonus- Full paid training about the company and the project you will be working on- Career development program and specialized coursesWhat you'll experience with usAs a&nbsp;Customer Service Sales Representative&nbsp;in our team, you will:- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests- Outbound calls when necessary to solve issues with customers and different internal business units- Quote creation and follow up with cross selling / up selling and a proactive and service attitude- Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained- Initiate &amp; manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalationsWe'll be a great match if you:- Have a proficient or bilingual level of Italian and advanced English- Have, minimum, 1-year relevant experience- Have strong communication, customer facing and customer care skills- Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)- Are achievement and target oriented, customer driven and motivated to work in sales- Have IT knowledge and technical understanding- Have real capability to listen to customers- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needsWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.If this sounds like you, join us!Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-002322-1-ITALY&nbsp;

Customer Service Sales Representative (Italian-speaking) - High Tech

Ready to move to a city known for its café culture and have a passion for content moderation and social media? Would you be available to start working on the 13th of May in sunny Lisbon?

Then continue reading!

Your responsibilities and impact working as a Content Moderator:
Validating all written content for a social media platform, confirming its accuracy and quality
Being part of a team that makes the world’s information more accessible and useful
Becoming an expert in advertisement content and giving the best advice to confirm its accuracy and quality
Following the policies and guidelines given to ensure safety and legal compliance of the content uploaded to the platform

Skills, qualifications and interests you need to succeed in this role:
A native level of Italian and at least a C1 level of English
Availability to start working on 13th of May in Lisbon
Passion for content moderation in social media
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skilful at communicating with people
Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and commitment to a longer stay in Portugal 
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
Salary conditions: 1050 € gross/month + performance bonus 120 € from 4th full month
Meal vouchers
Included in health insurance plan after 6 months of contract
Help with acquiring the NIF and SSN
If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied
Paid professional training
Fun and engaging company-wide initiatives
Excellent work culture

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow


Ready to move to a city known for its café culture and have a passion for content moderation and social media? Would you be available to start working on the 13th of May in sunny Lisbon? Then continue reading! Your responsibilities and impact working as a Content Moderator:<ul><li>Validating all written content for a social media platform, confirming its accuracy and quality</li><li>Being part of a team that makes the world’s information more accessible and useful</li><li>Becoming an expert in advertisement content and giving the best advice to confirm its accuracy and quality</li><li>Following the policies and guidelines given to ensure safety and legal compliance of the content uploaded to the platform</li></ul> Skills, qualifications and interests you need to succeed in this role:<ul><li>A native level of Italian and at least a C1 level of English</li><li>Availability to start working on 13th of May in Lisbon</li><li>Passion for content moderation in social media</li><li>Knowledge of the value and impact that a good customer experience can create</li><li>Being an attentive listener, comfortable and skilful at communicating with people</li><li>Being energetic, innovative and working proactively at a fast pace</li><li>Excitement about intercultural communication and commitment to a longer stay in Portugal&nbsp;</li><li>Living in or willing to relocate to Lisbon for an international career and life experience</li><li>Having a valid Portuguese&nbsp;work permit or a nationality that allows you to work in an EU-country</li></ul> What is in it for you?<ul><li>Type of contract:&nbsp;Unfixed term contract, 30 days probation period</li><li>Working hours: full time (40h/week), shifts 24/7 Monday to Sunday</li><li>Salary conditions: 1050&nbsp;€ gross/month + performance bonus 120 € from 4th full month</li><li>Meal vouchers</li><li>Included in&nbsp;health insurance plan after 6 months of contract</li><li>Help with acquiring the NIF and SSN</li><li>If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied</li><li>Paid professional training</li><li>Fun and engaging company-wide initiatives</li><li>Excellent work culture</li></ul> What should you expect from living in Lisbon?<ul><li>A colorful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul> Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow

Content Moderator for Social Media Platform in Lisbon (Italian speaker)

24/7 Content Moderation Agent with Italian - Relocation to Bulgaria
We are growing!
Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.
Your typical day:
Our main activity in moderation is to ensure the content we offer is appropriated to the audience and safe and child-friendly!
We would rely on you to be proactive and become a key player in building our team by sharing ideas and contributing to the overall improvement of the quality of services provided.
What you need to have is:
Fluency in Italian, both written and verbal
Advanced knowledge of English, both written and verbal
Excellent communication skills
Work experience in a customer support or content moderation is an advantage, but not a requirement
Good typing and computer skills (MS Office applications)
Be organized, decision-making and analytical skills
Team player with a great attitude
High school education
What can you expect from us:
Fulltime role with working hours Monday – Sunday from
08:00-17:00/15:00-00:00/23:45-08:00
Competitive salary with monthly performance-based bonuses
Convenient office location, close to bus stations and the metro
Comprehensive initial training and onboarding (fully paid by us)
Continuous training and upskilling programs through Concentrix University
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
About us:
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)


<h3>24/7 Content Moderation Agent with Italian - Relocation to Bulgaria</h3>We are growing!Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.Your typical day:Our main activity in moderation is to ensure the content we offer is appropriated to the audience and safe and child-friendly!We would rely on you to be proactive and become a key player in building our team by sharing ideas and contributing to the overall improvement of the quality of services provided.What you need to have is:<ul><li>Fluency in Italian, both written and verbal</li><li>Advanced knowledge of English, both written and verbal</li><li>Excellent communication skills</li><li>Work experience in a customer support or content moderation is an advantage, but not a requirement</li><li>Good typing and computer skills (MS Office applications)</li><li>Be organized, decision-making and analytical skills</li><li>Team player with a great attitude</li><li>High school education</li></ul>What can you expect from us:<ul><li>Fulltime role with working hours Monday – Sunday from</li><li>08:00-17:00/15:00-00:00/23:45-08:00</li><li>Competitive salary with monthly performance-based bonuses</li><li>Convenient office location, close to bus stations and the metro</li><li>Comprehensive initial training and onboarding (fully paid by us)</li><li>Continuous training and upskilling programs through Concentrix University</li><li>Professional Development and Career Navigation programs to map out the steps in your desired development</li><li>Health and Wellbeing initiatives</li><li>Relocation support if needed (accommodation and travel expenses)</li><li>Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!</li></ul>About&nbsp;us:With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Personalized Internet Ads Assessor - Italian (Italy) - WFH

TELUS International AI Inc.

Job description

Other open Italian speaking jobs

Customer Service Sales Representative (Italian-speaking) - High Tech

Content Moderator for Social Media Platform in Lisbon (Italian speaker)

Content Moderation Agent with Italian- Relocation to Bulgaria