New Inhouse Position: German speaking Concierge in Lisbon

Are you passionate about delivering premium service and making the impossible happen for clients?

This is your chance to join a stable, international in-house company in Lisbon, working from the iconic Avenida da Liberdade, while supporting high-end customers of a prestigious European brand.

Our client is a company specialized in concierge services for premium brands, offering personalized assistance to exclusive cardholders. You will become part of a professional, service-driven environment where quality, reliability and personality truly matter.

The Role:

• Handling inbound VIP client requests via phone, email, and chat in both German and English
• Organizing tailor-made travel arrangements and exclusive reservations
• Advising clients on luxury restaurants, events, shopping, and cultural experiences
• Managing urgent or complex cases while maintaining discretion and efficiency
• Providing a consistently high standard of personalized service from initial request to resolution

What you bring to the role:

•  Native or near-native German level and strong English skills
• Experience in customer service, hospitality, travel, or luxury service environments
• Excellent written and verbal communication skills
• Calm and reliable approach, even in high-expectation situations
• Strong organizational skills, adaptability, and attention to detail

What’s in it for you?

• Permanent contract with a 3-month probation period
• 40-hour workweek with rotating 24/7 shifts, with a night shift Bonus of 25%
• Gross salary of 21.000€, paid over 14 months
• Attractive performance bonus paid quarterly
• Hybrid work model after 3 months 
• Meal voucher card: €8 net per worked day
• 30€ monthly transport allowance
• Full health insurance coverage including dental and optical coverage after 6 months
• 3 weeks of training + 3 weeks of nesting, fully supported