Speakit
Speakit

Hebrew Customer Delight for Social Media

Speakit

Full-Time
Portugal
Onsite
Hebrew & English
Valid through 2024-07-01

Job description

Are you a native Hebrew speaker looking for a job as a Customer Delight Representative for Social Media?

Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Responsibilities

  • Provide support to high-level clients, helping them grow across multiple channels – chat, email, and phone
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain
  • As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products
  • Provide product and tool support to enhance clients’ experience
  • Identify and solve technical bugs and add delivery issues
  • Resolve customer issues in a timely manner and pro-actively communicate with clients on progress
  • Pro-actively identify areas where clients can improve the usage of our solutions
  • Provide vital product insights and feedback from our customers to engineering


Requirements

  • Native level of written and verbal communication skills in Hebrew
  • Good knowledge of English (B2 level) is required
  • Computer skills (mandatory basic skills and preferential advanced skills, like coding)
  • Good analytical skills and logical thinking
  • As a Customer Delight for Social Media, you’ll need excellent communication skills: verbal, written and listening
  • Proactive and quick learner
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
  • Availability Monday to Sunday, including rotating weekends


Benefits

  • Signing Bonus 3000€
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression as a Customer Delight for Social Media
  • Investment in training and personal development
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses, sports activities and organized events
  • Monthly and Quarterly Bonus