Blu Selection
Blu Selection

Hair Color Customer Service Representative (German Speaker)

Blu Selection

Valid through 2023-12-31

Job description

Are you passionate about the world of hair colors and beauty transformations? We're searching for a dedicated Hair Color Customer Service Representative to join our team in the vibrant city of Milan. In this role, you'll be the go-to expert for our valued customers, providing expert guidance and support in the hair color sector.

Your responsibilities and impact as a Hair Color Customer Service Representative will be:

  • Management of consumer requests relating to Information and Complaints through different channels
  • Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
  • Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications, and interests you need to succeed in this role:

  • Professional experience in hair coloring techniques
  • Knowledge about cosmetics and luxury products (personal interest).
  • Exceptional communication skills, a strong sense of empathy, and a strong focus on ensuring customer satisfaction
  • A customer-centric approach, problem-solving abilities, and a collaborative mindset
  • Proficiency in the German language, with at least C1 level proficiency
  • Proficiency in English, encompassing written, spoken, and reading skills, at a minimum of B2 level
  • Proficiency in Italian is a desirable bonus
  • Competence in IT skills, including the ability to efficiently use tools for reporting interactions
  • Willingness to work flexible shifts
  • An interest in digital and social media

What’s in it for you?

  • Attractive compensation and comprehensive benefits package
  • Support for relocation
  • Secure permanent employment
  • Flexible shift options
  • A well-established multinational company offering a diverse, international work environment
  • Opportunities for internal career advancement
  • Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
  • Convenient office location with excellent access to public transportation
  • 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
  • A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

Your Future Company: 

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.