German-speaking Support Specialist - Remote in Portugal
Blu Selection
Job description
Join Our Innovative Tech Team as a Delivery Support Customer Service Specialist!
As a Delivery Support Customer Service Specialist, you will play a key role in ensuring smooth delivery operations and offering outstanding support to our users. If you thrive in a collaborative setting and have a knack for problem-solving, we’d love to hear from you!
Your responsibilities and impact as a Support Specialist will be:
- assistance to customers throughout their online order journey.
- first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience.
- Supporting customers with inquiries related to online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds
- Handling sensitive information in compliance with PCI and GDPR regulations
- Communicating via inbound/outbound calls and emails
- Liaising with carriers/couriers, financial institutions, and internal teams
- Identifying and analyzing complex problems, escalating when necessary with guidance from the Knowledge Base
- Collaborating with a supportive, multilingual team to deliver top-quality service
- Skills, qualifications, and interests you need to succeed in this role:
- Native-level German and at least B2 English
- Experience in customer support, logistics, or e-commerce is a plus
- Excellent communication and interpersonal skills
- High level of attention to detail and responsibility when handling sensitive data
- Problem-solving mindset and ability to stay calm under pressure
- Comfortable working remotely and independently, with strong time management skills
- You have a Portuguese residence permit or EU citizenship
What’s in it for you?
- Contract type: One-year fixed-term contract, renewable annually
- Work schedule: Fully remote from Lisbon – rotational shifts between 7:00 and 00:00, Monday to Sunday
- Salary conditions:
With free accommodation (shared flat, all bills included): 1050€ gross/month
Without accommodation: 1370€ gross/month
For international applicants:
- Reimbursement of your initial flight to Portugal
- Airport pick-up upon arrival
- Annual return flight to your home country (within the EU)
- Support with all essential paperwork (NIF, bank account, social security)
- Access to free Portuguese lessons, cooking classes, sports activities, and company-organized social events
Your Future Company:
Based in the heart of Lisbon (though you'll work from home), your new employer is a globally recognized leader in customer service and tech support. With a diverse and inclusive team from over 80 countries, they invest in your professional growth, language development, and overall well-being. Join a company where your contribution truly makes an impact!