German Speaking Customer Support
Speakit
Full-Time
Portugal
Onsite
German & English
Valid through 2024-02-16
Job description
Become part of one of the most successful companies today!
Our client is looking for customer support experts to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!
Responsibilities:
- Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
- Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
- Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp
- Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
- Processing payment and billing issues
- Independent and proactive solution finding using the constantly available knowledge base
Requirements:
- Native level of German
- Fluent level of English.
- Ideally previous experience within the Customer Support field.
- Quick learner
- Independent
- Able to work under pressure.
- Excellent communication skills
- Problem solver
Benefits:
- Refund of the initial flight ticket to relocate to Portugal.
- Two yearly complementary flight tickets to go to your home country.
- Option of providing the full accommodation. Private room in a shared apartment.
- Expenses paid by the company: water, electricity, Internet and cleaning services once per week.
- Possibility of working from home if good performance.
- Career development, opportunities to grow within the company.
- Multicultural environment.
- Free social activities provided by the company.
- Salary: 1.300 euros gross per month (12xpayments per year) without accommodation and expenses covered / 1000 euros gross per month (12xpayments per year) with accommodation and expenses covered by the company.
- Cafeteria with special prices (meal for 2.50 euros).