Speakit
Speakit

German Speaking Customer Support

Speakit

Full-Time
Portugal
Onsite
German & English
Valid through 2024-02-16

Job description

Become part of one of the most successful companies today!

Our client is looking for customer support experts to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!


Responsibilities:

  • Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
  • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
  • Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp
  • Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
  • Processing payment and billing issues
  • Independent and proactive solution finding using the constantly available knowledge base


Requirements:

  • Native level of German
  • Fluent level of English.
  • Ideally previous experience within the Customer Support field.
  • Quick learner
  • Independent
  • Able to work under pressure.
  • Excellent communication skills
  • Problem solver


Benefits:

  • Refund of the initial flight ticket to relocate to Portugal.
  • Two yearly complementary flight tickets to go to your home country.
  • Option of providing the full accommodation. Private room in a shared apartment.
  • Expenses paid by the company: water, electricity, Internet and cleaning services once per week.
  • Possibility of working from home if good performance.
  • Career development, opportunities to grow within the company.
  • Multicultural environment.
  • Free social activities provided by the company.
  • Salary: 1.300 euros gross per month (12xpayments per year) without accommodation and expenses covered / 1000 euros gross per month (12xpayments per year) with accommodation and expenses covered by the company.
  • Cafeteria with special prices (meal for 2.50 euros).