German Social Media Customer Support

Do you want to start a career in Customer Support for the Social Media industry?

Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Athens.

Are you a fluent German speaker? We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.

Responsibilities

• Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
• Address issues via chat, email or phone channels, following operating procedures
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

• Native / near-native level of German
• B1-B2 in English
• Tech-savvy and curious about new technologies mentality
• Excellent Verbal & written communication skills
• Ability to organize and follow-up multiple tasks with accuracy and timeliness
• Previous Customer Service experience is an advantage

Benefits

• Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
• Competitive monthly salary + 2 extra salaries per year
• Monthly Performance Bonus
• Private Health Insurance
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break area