German Social Media Customer Support
Do you want to start a career in Customer Support for the Social Media industry?
Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Athens.
Are you a fluent German speaker? We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
- Address issues via chat, email or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
- Native / near-native level of German
- B1-B2 in English
- Tech-savvy and curious about new technologies mentality
- Excellent Verbal & written communication skills
- Ability to organize and follow-up multiple tasks with accuracy and timeliness
- Previous Customer Service experience is an advantage
- Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
- Competitive monthly salary + 2 extra salaries per year
- Monthly Performance Bonus
- Private Health Insurance
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break area