Speakit
Speakit

German Social Media Customer Support

Speakit

Full-Time
Greece
Onsite
German & English
Valid through 2024-02-16

Job description

Do you want to start a career in Customer Support for the Social Media industry?

Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Athens.

Are you a fluent German speaker? We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career.


Responsibilities

  • Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
  • Address issues via chat, email or phone channels, following operating procedures
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution


Requirements

  • Native / near-native level of German
  • B1-B2 in English
  • Tech-savvy and curious about new technologies mentality
  • Excellent Verbal & written communication skills
  • Ability to organize and follow-up multiple tasks with accuracy and timeliness
  • Previous Customer Service experience is an advantage


Benefits

  • Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Monthly Performance Bonus
  • Private Health Insurance
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break area