German Finance Customer Service Agent in sunny Malta

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility:

• Provide customers with accurate information about the company's products, services and payments.

• Actively seeking new sales by executing appointed strategies and instructions.

• Comply with laws, rules, company policies, and procedures as required.

• Understand thoroughly the Bank’s products whilst ensuring that customers are always presented accurate information.

• Responding to any customer queries via email, SMS and phone

• Provide an excellent customer experience.

• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction.

• Support additional customer service inquiries.

• Promote a positive working environment.

• Perform other tasks as assigned.

Other responsibilities may include:

• Involvement in production of Sales reports.

• Involvement in training and mentoring of other team members.

• Assist in documentation of the team’s Operational Procedures.

• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures.

• Execute ad hoc tasks as may be requested by the Head of New Markets.

Skills and Experience

• Excellent command of English and German languages (both written and spoken).
• Demonstrable experience in sales of financial products.
• Experience in customer on-boarding and documentation verification processes.
• Excellent communication skills with a results-driven approach.
• Attention to detail, initiative and high working standards.
• Team player with a customer-oriented approach
• Ability to work independently.
• Good knowledge of Microsoft Office tools (especially EXCEL).

What our client offers:

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.