Next Job Abroad
Next Job Abroad

Finnish-speaking Customer Support Agent to sunny Malta

Next Job Abroad

Full-Time
Malta
Onsite
Finnish & English
Valid through 2024-04-19

Job description

If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, our client will teach you everything!


Our client wants you to:

  • Be a fluent or native Finnish speaker with a C1 level of English, both spoken and written
  • Be flexible and willing to work on a shift basis
  • Have experience working with customers, listening to their needs, and providing the best solutions
  • Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players
  • You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
  • You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude
  • Be an individual who is open to constructive feedback
  • Be a team player that can also work independently


As a Customer Service Agent, you will be the first point of contact for our client's players though live chat, email, and phone calls delivering the best possible experience.


You will:

  • Enable our client's players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
  • Identify and support players in any difficulties they might encounter
  • Provide explanations to customers about products/site/policies/ promotions, etc.
  • Update customer account/details with necessary information when needed
  • Understand, guide, and support players in Responsible Gambling
  • Collaborate with our client's Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity


Employee benefits:

  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and Team building events
  • Relocation package to Malta including flight and 2 weeks of accommodation

And much more!


The recruitment process

  • Online assessment
  • Final interview with the hiring manager(s)
  • Reference check (two previous employers) and Police conduct