Dutch Customer Service Associate for bol.com

Are you a Dutch speaker? Do you love communicating with people and provide them with solutions?

We are looking for Dutch Customer Service Associates to work for Bol.com, an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY.

Pack your bags for Greece and work remotely all over the country!

Responsibilities

• Be the primary point of contact for customer requests, representing the Netherlands’ leading online retailer
• Listen to what drives our customers and provide solutions either by phone calls, emails, or chats
• Handle inquiries about product orders, payments and deliveries, as well as customer complaints
• Maintain high customer satisfaction
• Take the extra mile to engage customers

Requirements

What you need to have:

• Native /near-native level in Dutch
• B2-level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Exceptional problem-solving and ability to respond to different types of characters
• Adaptive skills and team spirit
• European citizenship or work permit for Greece

Benefits

• Monthly salary 1300€ gross
• 150€ Monthly Performance Bonus
• 14 salaries per year
• Complete relocation support (flight ticket to Greece, 4-week accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
• Full-time job (5 working days per week, 8-hour shifts)
• The best commissions in the market
• The possibility to learn with the best team
• Excellent career opportunity in a multinational industry leader