Danish Customer Protection Officer

Location: Sliema, Malta

Role: Danish Customer Protection Officer

Salary: 30-33K Euros gross p/a

Relocation package: 200 towards flight, 200 towards baggage + airport Transfer + 14 nights in hotel/apartment)

The Company

Our clients mission is to be at the forefront of entertainment across all verticals of their business. They constantly strive to improve, optimise and re-innovate everything they do to maintain their position as one of the leading Gaming Operators in the iGaming industry.

The Role

As a Customer Protection Officer, you will play an important role by compiling risk and affordability profiles for customers using open and paid sources. You will be responsible for identifying, monitoring and customer interactions related to safer gambling. You will also take care of case management and enhanced due diligence, focusing on identifying potential risky behaviour and any AML concerns. You will be advising the players on their levels of play and educating and informing them on safer gambling matters. You will work closely and will liaise with other internal departments.

Main Duties

• Compiling risk and affordability profiles for higher risk customers using open and paid sources.
• Reviewing the information that you gather and identifying safer gambling, affordability and money laundering concerns.
• Ensure compliance with safer gambling and anti-money laundering legislative requirements.
• Achieving a high level of productivity and efficiency in all tasks.
• Interacting with customers in safer gambling related matters via e-mail and phone.
• Critically reviewing source of wealth/funds documentation and interacting with customers as required.
• Completing other ad-hoc Safer Gambling, Affordability and CDD-related tasks.
• Working on a shift basis where some weekend working would be required. Usually one in every five weekends.

Requirements

• Fluent in Finnish and English
• Previous experience in the iGaming industry either in a customer support role, AML/CDD or responsible gambling role, will be considered a strong asset.
• Passionate about safer gambling - having a mindset for prevention and protection of customers.
• Keen interest in the psychology of addiction, regulatory and compliance knowledge.
• Ability to work within a team and build relationships with other departments and stakeholders.
• Exceptional time management and organisational skills.
• Ability to present information clearly and make appropriate recommendations.
• Exceptional time management and organisational skills.
• Excellent attention to detail.

Benefits/Offers/Relocation Packages

• A full reward package of Health, Travel and Dental insurance. 
• Yearly bonuses 
• Lots of events
• Balanced way of working (1 day minimum from the office and up to 4 days a week from home).
• Relocation package (200 towards flight, 200 towards baggage + airport Transfer + 14 nights in hotel/apartment)
• 400 Euro Balance & Wellbeing allowance per year: Can be used on gym/fitness memberships, fitness clothing /equipment, consultations with a dietician/nutritionist, massages or items for your home office.
• Free access to the Unmind app: A tool to help measure, understand and improve mental wellbeing.
• Office perks: A chef in the office weekly preparing healthy meals, coffee shop vouchers, juices, snacks, Friday after work events (non-alcoholic beverages also offered).
• Volunteer Time Off Programme: 20 days leave to volunteer at an organization online, locally, or abroad.

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com