We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe  recruiting and hiring in Customer Service, IT and Healthcare.


Start: 26th March

DUTIES AND RESPONSIBILITIES:
Handle incoming message requests from customers of a payment platform over chat and email and provide resolution to end users
Record case resolutions in the contact center tool based on client communication
Ensure that cases are resolved within the case life cycle
Escalate priority issues per client specifications to the immediate lead if applicable
Work independently and within a team
Communicate well with internal and external contacts
Provide exemplary customer experience
Meet quality standards on all handled contacts
Follow the schedule of work days and hours, be ready to start working on time
Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
Attend trainings
 
REQUIREMENTS: 
Proficient German (C1) and fluent in English (B1+) language, both verbal and written
Previous experience in an outsourced customer service environment is nice to have
Willingness to relocate to Riga or already residing there
EU citizenship or valid work permit for Latvia
Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
Optimistic, friendly, positive, and self-motivated personality
Ability to work in team
Service-oriented profile and with a focus on problem solving
Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process
 
OFFER:
Paid startup training and professional development sessions
Shifts within the line operating hours 9 - 19 from Monday to Friday, and 9 - 18 on Saturdays and Sundays
Relocation support
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Team-building activities



Start: 26th March DUTIES AND RESPONSIBILITIES:<ul><li>Handle incoming message requests from customers of a payment platform&nbsp;over chat and email&nbsp;and provide resolution to end users</li><li>Record case resolutions in the contact center tool based on client communication</li><li>Ensure that cases are resolved within the case life cycle</li><li>Escalate priority issues per client specifications to the immediate lead if applicable</li><li>Work independently and within a team</li><li>Communicate well with internal and external contacts</li><li>Provide exemplary customer experience</li><li>Meet quality standards on all handled contacts</li><li>Follow the schedule of work days and hours, be ready to start working on time</li><li>Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs</li><li>Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs</li><li>Attend trainings</li></ul>&nbsp;REQUIREMENTS:&nbsp;<ul><li>Proficient German (C1) and fluent in&nbsp;English (B1+) language,&nbsp;both verbal and written</li><li>Previous experience in an outsourced customer service environment is nice to have</li><li>Willingness to relocate to Riga or already residing there</li><li>EU citizenship or valid work permit for Latvia</li><li>Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy</li><li>Optimistic, friendly, positive, and self-motivated personality</li><li>Ability to work in team</li><li>Service-oriented profile and with a focus on problem solving</li><li>Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of&nbsp;prioritization</li><li>No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check&nbsp;process during the recruitment process</li></ul>&nbsp;OFFER:<ul><li>Paid startup training and professional development sessions</li><li>Shifts&nbsp;within the line operating hours 9 - 19 from Monday to Friday, and 9 - 18 on Saturdays and Sundays</li><li>Relocation support</li><li>A dynamic and diverse job in a pleasant and modern environment</li><li>Opportunities for personal and professional development</li><li>Team-building activities</li></ul>

Customer Support Agent (m,f) German

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Content Moderator. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide.

Your responsibilities and impact working as a Content Moderation for Social Media Platform will be:
Ensuring legal compliance and safety of content uploaded to the platform
Responsiblity for the development, improvement, and maintenance of standards for the security of online communities
Improving the content management strategy for short video platforms
Responsiblity for coordinating with supervising departments for timely management of content that violates the policies

Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a minimum C1 level of English
A valid Portuguese work permit (required)
Living in or willing to relocate to Lisbon for an international career and life experience
Keeping up-to-date with social media trends and practices
Resilience to sensitive content, demonstrating emotional maturity and professional detachment
Motivation and commitment to perform the assigned tasks effectively
Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week) 
Monday –Friday 09:00 – 18:00
Salary conditions: 1.408 € gross/month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€/ day meal voucher
Health insurance after 6 months 
Paid professional training
Employee discounts
Fun and engaging company-wide initiatives
Excellent work culture
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Up to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4 months) 
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment



Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Content Moderator. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide. Your responsibilities and impact working as a Content Moderation for Social Media Platform will be:<ul><li>Ensuring&nbsp;legal compliance and safety of content uploaded to the&nbsp;platform</li><li>Responsiblity&nbsp;for the development, improvement, and maintenance of standards for the security of online communities</li><li>Improving the content management strategy for short video platforms</li><li>Responsiblity&nbsp;for coordinating with supervising departments for timely management of content that violates the&nbsp;policies</li></ul> Skills, qualifications and interests you need to succeed in this role:<ul><li>A native-level proficiency in German&nbsp;and a minimum C1&nbsp;level of English</li><li>A valid Portuguese work permit (required)</li><li>Living in or willing to relocate to Lisbon&nbsp;for an international career and life experience</li><li>Keeping up-to-date with social media trends and practices</li><li>Resilience to sensitive content, demonstrating emotional maturity and professional detachment</li><li>Motivation and commitment to perform the assigned tasks effectively</li><li>Excitement about intercultural communication and embracing the expatriate lifestyle</li></ul> What’s in it for you?<ul><li>Type of contract:&nbsp;Unfixed term contract, 30 days probation period</li><li>Working hours: full time (40h/week)&nbsp;</li><li>Monday –Friday 09:00 – 18:00</li><li>Salary conditions:&nbsp;1.408&nbsp;€ gross/month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€/ day meal voucher</li><li>Health insurance after 6 months&nbsp;</li><li>Paid professional training</li><li>Employee discounts</li><li>Fun and engaging company-wide initiatives</li><li>Excellent work culture</li></ul>For international candidates:<ul><li>Reimbursement of your initial flight expenses after 3 months</li><li>Up to 400.00 euros for accommodation per month for 4 months (Reimbursed during 4&nbsp;months)&nbsp;</li><li>Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation</li></ul> Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon?<ul><li>A colorful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>

Content Moderation for Social Media Platform (German Speaker)

Social Media platforms fascinate you and you would love to learn how to use them for advertising and sales. Then read on and don't miss your chance to work in one of the most vibrant cities in Europe..
Your responsibilities and impact as a Social Media SalesMarketing Support (German Speaker) will be: 
You would work for one of the world's biggest social media companies. You will develop new marketing ideas and create a big change in today's life. Your main tasks are:

Building relationships with new and existing customers via telephone and email
Identifying sales opportunities;
 Acquiring new advertisers within the small and medium business (SMB) space;
perform consultative work in order to provide the best solution for the client's business goal
Providing custom recommendations tailored to client goals;
Gathering feedback on advertising products in order to ensure a continuous improvement

Skills, qualifications and interests you need to succeed in this role:
You speak native German + you have a good level of English (at least B2)
You have a high school degree or already have a bachelor's degree
You have a sales or marketing background
You have a general understanding or interest in online marketing products.
You are a strategic thinker
You have a drive for excellence and professionalism
You have excellent communication and listening skills
You are a true team player and willing to work with many different nationalities

What’s in it for you?
Contract type: a fixed-term contract for one year that can be renewed every year
Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)
12 days of paid training
Salary conditions (*) – 2 options: 
Including free accommodation (shared flat, all bills included): 1.633,89€ gross/month + bonus up to 1.267,00€ gross per quarter
Without accommodation: 1.905,92€ gross/month + bonus up to 1.267,00€ gross per quarter
For international applicants:
Reimbursement of your initial flight costs 
Pick up from the airport
Annual return ticket to your home country (within the EU)
Help with paperwork, opening a bank account, etc. upon arrival
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
Real career opportunities in different career paths

Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!


Social Media platforms fascinate you and you would love to learn how to use them for&nbsp;advertising and sales. Then read on and don't miss your chance to work in one of the most vibrant cities in Europe..Your responsibilities and impact as a&nbsp;Social Media SalesMarketing Support (German Speaker)&nbsp;will be:&nbsp;You would work for one of the world's biggest social media companies. You will develop new marketing ideas and create a big change in today's life. Your main tasks are: <ul><li>Building relationships with new and existing customers via telephone and email</li><li>Identifying sales opportunities;</li><li>&nbsp;Acquiring new advertisers within the small and medium business (SMB) space;</li><li>perform consultative work&nbsp;in order to provide the best solution for the client's&nbsp;business goal</li><li>Providing&nbsp;custom recommendations tailored to client goals;</li><li>Gathering feedback on advertising products in order to ensure&nbsp;a continuous&nbsp;improvement</li></ul> Skills, qualifications and interests you need to succeed in this role:<ul><li>You speak native German + you have a good level of English (at least B2)</li><li>You have a high school degree or already have a bachelor's degree</li><li>You have a sales or marketing background</li><li>You have a general understanding or interest in online marketing products.</li><li>You are a strategic thinker</li><li>You have a drive for excellence and professionalism</li><li>You have excellent communication and listening skills</li><li>You are a true team player and willing to work with many different nationalities</li></ul> What’s in it for you?<ul><li>Contract type: a fixed-term contract for one year that can be renewed every year</li><li>Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)</li><li>12 days of paid training</li><li>Salary conditions (*) – 2 options:&nbsp;</li></ul><ol><li>Including free accommodation (shared flat, all bills included):&nbsp;1.633,89€&nbsp;gross/month +&nbsp;bonus up to 1.267,00€ gross per quarter</li><li>Without accommodation:&nbsp;1.905,92€ gross/month + bonus up to 1.267,00€ gross per quarter</li></ol><ul><li>For international applicants:</li><li>Reimbursement of your initial flight costs&nbsp;</li><li>Pick up from the airport</li><li>Annual return ticket to your home country (within the EU)</li><li>Help with paperwork, opening a bank account, etc. upon arrival</li><li>Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.</li><li>Real career opportunities in different career paths</li></ul> Your Future Company:Located in Lisbon,&nbsp;you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

Social Media Marketing Support (German Speaker)

Über Teleperformance Portugal

Teleperformance Portugal beschäftigt 14.000 Mitarbeiter und betreut Kunden in 37 Sprachen in 67 Märkten. Außerdem gehören wir zu den 25 besten Arbeitgebern in Europa. Woher Du auch kommst, bei TP findest Du einen Platz für dich. Schließ dich uns an!

Zählen Sie die Fähigkeit zur Problemlösung und Empathie zu Ihren Stärken? Haben Sie jemals an eine Karriere im Ausland gedacht?
Unterstützen Sie BOSE in unserer Niederlassung in Lissabon.

Was erwartet Dich:
Arbeitsort: Lissabon – einer der besten und sonnigsten Orte zum Leben in Europa;
Vollständige Umzugsunterstützung (Flugticket nach Portugal, kostenlose Unterkunft in einer unserer Wohngemeinschaften);
Ein bezahlter Hin- und Rückflug pro Jahr in Ihr Heimatland (innerhalb Europas);
Krankenversicherung ab dem ersten Arbeitstag im Unternehmen;
Fortlaufende Zertifizierungs- und Schulungsmöglichkeiten;
Werben Sie einen Freund Programm mit attraktiven Prämien;
Kostenlose Arzttermine im Bürogebäude, sportliche und soziale Aktivitäten, tolle interne Partys, Festivals, Workshops und vieles mehr.

Was Deine Aufgaben sind bei Teleperformance Portugal

Als Deutschsprachiger Kundenservice für BOSE wirst Du:
Inbound Kundenservice von Bose Kunden;
Beratung zu Zahlungsmethoden im Bose Online Shop;
Hilfestellung bei Versand, Lieferung, Rückgabe und Umtausch;
Assistenz bei Fragen zur Produktregistrierung;
Entgegennahme von Reklamationen;
Verwaltung von Kundendaten sowie Bearbeitung von jeglichen anderen Kundenanliegen.

Es wird ein breites Lächeln geben, wenn Du
Fließende eutschkenntnisse und ein Englischniveau (minimum B2 hast);
Hervorragende Deutschkenntnisse in Wort und Schrift;
Gute Englischkenntnisse;
Ausgezeichnete Kommunikationsfähigkeit, Teamgeist und Empathie;
Erfahrung im Kundenservice (bevorzugt).

Teleperformance ist eines der besten Unternehmen, für das man in Portugal arbeiten kann und garantiert all unseren Mitarbeitern hervorragende Bedingungen und Karrieremöglichkeiten. Mach mit und beginne das größte Abenteuer Deines Lebens!


Über Teleperformance Portugal Teleperformance Portugal beschäftigt 14.000 Mitarbeiter und betreut Kunden in 37 Sprachen in 67 Märkten. Außerdem gehören wir zu den 25 besten Arbeitgebern in Europa. Woher Du auch kommst, bei TP findest Du einen Platz für dich. Schließ dich uns an! Zählen Sie die Fähigkeit zur Problemlösung und Empathie zu Ihren Stärken? Haben Sie jemals an eine Karriere im Ausland gedacht?Unterstützen Sie BOSE in unserer Niederlassung in Lissabon. Was erwartet Dich:<ul><li>Arbeitsort: Lissabon – einer der besten und sonnigsten Orte zum Leben in Europa;</li><li>Vollständige Umzugsunterstützung (Flugticket nach Portugal, kostenlose Unterkunft in einer unserer Wohngemeinschaften);</li><li>Ein bezahlter Hin- und Rückflug pro Jahr in Ihr Heimatland (innerhalb Europas);</li><li>Krankenversicherung ab dem ersten Arbeitstag im Unternehmen;</li><li>Fortlaufende Zertifizierungs- und Schulungsmöglichkeiten;</li><li>Werben Sie einen Freund Programm mit attraktiven Prämien;</li><li>Kostenlose Arzttermine im Bürogebäude, sportliche und soziale Aktivitäten, tolle interne Partys, Festivals, Workshops und vieles mehr.</li></ul> Was Deine Aufgaben sind bei Teleperformance Portugal Als Deutschsprachiger Kundenservice für BOSE wirst Du:<ul><li>Inbound Kundenservice von Bose Kunden;</li><li>Beratung zu Zahlungsmethoden im Bose Online Shop;</li><li>Hilfestellung bei Versand, Lieferung, Rückgabe und Umtausch;</li><li>Assistenz bei Fragen zur Produktregistrierung;</li><li>Entgegennahme von Reklamationen;</li><li>Verwaltung von Kundendaten sowie Bearbeitung von jeglichen anderen Kundenanliegen.</li></ul> Es wird ein breites Lächeln geben, wenn Du<ul><li>Fließende eutschkenntnisse und ein Englischniveau (minimum B2 hast);</li><li>Hervorragende Deutschkenntnisse in Wort und Schrift;</li><li>Gute Englischkenntnisse;</li><li>Ausgezeichnete Kommunikationsfähigkeit, Teamgeist und Empathie;</li><li>Erfahrung im Kundenservice (bevorzugt).</li></ul> Teleperformance ist eines der besten Unternehmen, für das man in Portugal arbeiten kann und garantiert all unseren Mitarbeitern hervorragende Bedingungen und Karrieremöglichkeiten. Mach mit und beginne das größte Abenteuer Deines Lebens!

Customer Support Agent (m,f) German

Personalbüro Herrmann

Job description

Other open German speaking jobs

Content Moderation for Social Media Platform (German Speaker)

Social Media Marketing Support (German Speaker)

Deutschsprachiger Kundenberater in Lissabon