Blu Selection
Blu Selection

Customer Success Onboarding Consultant (Mandarin & Cantonese Speaker)

Blu Selection

Chinese & English
Valid through 2024-04-30

Job description

Are you a communication talent and do you care about customer satisfaction? Would you like to support clients in their onboarding journey? Are you interested in the Talent Industry and Hiring Trends? Then put your skills to the test while working in Barcelona!

Your responsibilities and impact as a Customer Success Onboarding Consultant will be:

  • Providing the quality assurance by checking all client product integrations are completed
  • Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
  • Monitor and oversee the accomplishment of client onboarding milestones, ensuring the attainment of objectives linked to customer license activation and user involvement on the client's platform.
  • Logging customer interactions promptly within record systems, such as the CRM system.

Skills, qualifications, and interests you need to succeed in this role:

  • Proficient level of Mandarin and Cantonese + English (all writing and speaking)
  • 1 year of experience in Customer Service, Customer Success, Sales, HR, Account Management, Customer Training or Project Management
  • Familiar with the talent Industry, hiring trends, and best practices.
  • CRM platform experience
  • Ability to interact comfortably with both clients and internal departments
  • Experience analyzing data, trends, and client information to identify product or service growth opportunities
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skillful at communicating with people
  • Living in Barcelona or chance to relocate asap
  • Having NIE

What's in it for you?

  • Schedule: 2AM to 11AM Barcelona time (9am-6pm Singapour time) 
  • Night shift allowances will be given
  • Indefinite contract
  • Pleasant and inspiring working atmosphere in an international environment and world-class workspaces
  • Easy to locate area with direct access to public transport
  • Strong training and development opportunities for your career growth

This project not the best fit for you? Feel free to check our other opportunities or send us your CV to be considered for other projects or future opportunities