Blu Selection
Blu Selection

Customer Satisfaction expert in Sant Cugat (German Speaker)

Blu Selection

Full-Time
Spain
Remote
German & English
Valid through 2024-03-31

Job description

Are you already experienced in interacting with Customers? Do you like to help a variety of people while contributing to a project in industrial technology in an international company? Are you interested in living in a vibrant city which different cultures, excellent food and beautiful beaches? Then don´t hesitate to check out our client´s new job opportunity.


Your responsibilities and impact working as a Customer Success Manager will be:

  • Support of new/existing customers
  • Close cooperation with the sales, application engineers as well as the engineering department
  • Quotation processing: checking and recording queries, coordinating customer-specific tooling solutions with the specialist departments and field service, commercial quotation preparation, preparing and submitting quotations to the customer, following up on open quotations in collaboration
  • Order processing: checking and recording of sales documents with the help of the shared service team, coordination of customer-specific tooling solutions with the specialist departments and field service, dispatch of order confirmations, invoices and, if necessary, drawings, management of open orders
  • Complaint management CRM
  • Support of sales promotion activities (promotion, campaign, end of quarter)
  • Digital document management and filing according to standardized, predefined criteria
  • Responsibility for customer satisfaction in general (SLI)


Skills, qualifications and interests you need to succeed in this role:

  • Very good ability to express yourself in German
  • At least 3 years of professional experience in customer service
  • Completed commercial or technical education
  • Enjoy dealing with people and have a feeling for their needs
  • Structured work style as well as ambition and optimism
  • Strong cooperation and communication skills, negotiation skills
  • High degree of resilience and sense of responsibility
  • Enjoy continuous training (SAP, IT, product knowledge)
  • Experience with SAP is a plus 
  • Good MS Office skills and ideally experience with CRM systems
  • Knowledge of SAP, CRM, PLM and lead generation in the B2B area would be an advantage


What’s in it for you?

  • 26K - 31K yearly gross base salary 
  • Lunch Ticket COBEE
  • ADESLAS – Additional health insurance
  • Office located in Sant Cugat del Valles (25 Minutes by train from Plaza Catalunya)
  • Hybrid work model


What should you expect from living in Barcelona?

- The unique experience of an international and diverse culture

- A beautiful beach city surrounded by both coastal towns and mountains

- Delightful gastronomic experiences of Spanish, Catalan and World cuisines

- Quite a dynamic and active urban life where it is difficult to get bored

- Sunny days, Mediterranean weather and a relaxed lifestyle

- An attractive startup and innovation hub with exciting opportunities