Customer Advisor for a Green Energy Company (German Speaker)
Blu Selection
Job description
Are you passionate about making a positive impact on our planet while delivering exceptional customer service? Do you possess excellent communication skills and thrive in a dynamic and customer-centric environment? If so, we have an exciting opportunity for you to join as a Customer Advisor for a Green Energy Company in the vibrant city of Lisbon.
Your responsibilities and impact as Customer Advisor will be:
- Primary focus is on reconciliations, supporting daily operations, customer inquiries, and maintaining customer files
- Supporting candidates mainly through the phone, but also via email
- Advise clients on their purchases
- Resolves issues requiring in-depth investigation and/or research
- Continually seeks opportunities to increase speed, efficiency, and accuracy
Skills, qualifications and interests you need to succeed in this role:
- A native level of Dutch and an excellent level of English
- Being able to deliver deep analysis of customer data
- Working independently and under minimal supervision
- Previous experience in Customer Service is preferred
- Having analytical and problem-solving skills
- Being an attentive listener, comfortable and skillful at communicating with people
- Living in or willing to relocate to Lisbon for an international career and life experience
What's in it for you?
- Yearly salary of 15.700€ (x14 per year) + up to 150 € bonus/month
- 7€ meal voucher per work-day
- Full-time job (40h/week), Monday-Sunday from 9 am – 6 pm, working on-site
- 12 months contract from the start
- Yearly two-way flight ticket back to your home country (within the EU)
- For international candidates, there might be a possibility for a relocation package
- Training is paid 100%
- Private health insurance from the beginning
- A stable job and opportunities to grow within the company
- A family-style working environment, while benefiting from an international and multicultural company
- Opportunity to work for Top companies in the market
Your Future Company:
This fast-growing multinational company has more than 50.000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.