Content Moderator for Social Media Platform (Spanish Speaker)

Looking for a new position? We have a great opportunity in Lisbon as a Video Content Moderator for a leading social media platform for you. In this role, you'll play a crucial part in reviewing and moderating user-generated content, ensuring it aligns with community guidelines and standards. If you're detail-oriented, culturally aware, and eager to contribute to creating a better online space, this is your chance!

• Your responsibilities and impact working as a Content Moderator will be:Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
• Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
• Ensuring user and brand safety through effective content moderation practices.
• Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

• Skills, qualifications and interests you need to succeed in this role:A native level of Spanish and at least a C1 level of English
• Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country
• Passion for customer service, content moderation, or technical support 
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

• What is in it for you?Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week), shifts 24/7 Monday to Sunday
• Salary conditions: 1,050 € gross/month + performance bonus 120 € from 4th full month
• Health insurance after 6 months 
• Help with acquiring the NIF and SSN
• A relocation package of 360 euros per month for the first three months
• Paid professional training
• Fun and engaging company-wide initiatives
• Excellent work culture

Your Future Company:

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

• What should you expect from living in Lisbon?A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment