We are a recruitment agency focusing on multilingual candidates. Personalbüro U. Herrmann offers attractive employment opportunities across Europe  recruiting and hiring in Customer Service, IT and Healthcare.


Start: monatlich

Vollzeit oder Teilzeit ;30+
Servicezeiten: montags - freitags 09:00 - 20:00 Uhr, samstags 10:00 - 16:00 Uhr

Aufgaben;

Vertragsverlängerung (Prevention) und Kündigerrückgewinnung (Retention)
Prevention: Aktive Kundenbindung ab dem 16. Vertragsmonat; Bestandskunde wird auf seinen
verlängerungsfähigen Vertrag aufmerksam gemacht; nach intensiver Tarif- und Hardwareberatung wird
eine Vertragsverlängerung innerhalb der Auftraggebersysteme angestoßen.
Retention: Kunden, die ihren Vertrag bereits gekündigt haben, werden für eine Vertagsverlängerung
zurückgewonnen; ausgeprägter Verkaufs-Skill und hohe Frustrationstoleranz erforderlich.


Das ist Dein Profil:

Bei uns sind Quereinsteiger genauso willkommen wie Bewerber mit Erfahrung in der Telefonie oder einer bereits absolvierten kaufmännischen Ausbildung
Du bist offen für neue Themen und möchtest nach unserer intensiven Schulung auch Helfer im Alltag vieler Menschen sein

Angebot:

Homeoffice: Nach einer vor Ort Schulung und intensiven Einarbeitung – streben wir an, Dir in den nächsten drei bis sechs Monaten die Möglichkeit des Homeoffices zu bieten
Unbefristeter Arbeitsvertrag
Kinderbetreuung
Vergünstigtes Jobticket für die öffentlichen Verkehrsmittel
Exklusive Rabatte in vielen Online-Shops
Teamevents


Start: monatlich Vollzeit oder Teilzeit ;30+Servicezeiten: montags - freitags 09:00 - 20:00 Uhr, samstags 10:00 - 16:00 Uhr Aufgaben; Vertragsverlängerung (Prevention) und Kündigerrückgewinnung (Retention)Prevention: Aktive Kundenbindung ab dem 16. Vertragsmonat; Bestandskunde wird auf seinenverlängerungsfähigen Vertrag aufmerksam gemacht; nach intensiver Tarif- und Hardwareberatung wirdeine Vertragsverlängerung innerhalb der Auftraggebersysteme angestoßen.Retention: Kunden, die ihren Vertrag bereits gekündigt haben, werden für eine Vertagsverlängerungzurückgewonnen; ausgeprägter Verkaufs-Skill und hohe Frustrationstoleranz erforderlich. Das ist Dein Profil: Bei uns sind Quereinsteiger genauso willkommen wie Bewerber mit Erfahrung in der Telefonie oder einer bereits absolvierten kaufmännischen AusbildungDu bist offen für neue Themen und möchtest nach unserer intensiven Schulung auch Helfer im Alltag vieler Menschen sein Angebot: Homeoffice: Nach einer vor Ort Schulung und intensiven Einarbeitung – streben wir an, Dir in den nächsten drei bis sechs Monaten die Möglichkeit des Homeoffices zu bietenUnbefristeter ArbeitsvertragKinderbetreuungVergünstigtes Jobticket für die öffentlichen VerkehrsmittelExklusive Rabatte in vielen Online-ShopsTeamevents

Call Center Agent (m/w/d) Mobilfunk Inbound

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Content Moderator. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide.

Your responsibilities and impact working as a Content Moderation for Social Media Platform will be:
Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
Classifying the typology of content (videos, images, text, and audio) based on established processes and policies
Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals
Ensuring user and brand safety through effective content moderation practices.
Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news

Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a minimum B2 level of English
A valid Portuguese work permit (required)
Living in or willing to relocate to Lisbon for an international career and life experience
Keeping up-to-date with social media trends and practices
Resilience to sensitive content, demonstrating emotional maturity and professional detachment
Motivation and commitment to perform the assigned tasks effectively
Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?
Type of contract: Unfixed term contract, 30 days probation period
Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 
Salary conditions: 1.450 € gross/month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month
Health insurance after 6 months 
Paid professional training
Employee discounts
Fun and engaging company-wide initiatives
Excellent work culture
For international candidates:
Reimbursement of your initial flight expenses after 3 months
Up to 360.00 euros for accommodation. per month for 12 months (Reimbursed
during 12 months)
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon? 
A colorful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment



Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Content Moderator. Classify content and have a significant impact on maintaining user safety and brand integrity while working for one of the biggest Social Media Platforms worldwide. Your responsibilities and impact working as a Content Moderation for Social Media Platform will be:<ul><li>Reviewing various types of content (videos, images, text, and audio) in accordance with policies.</li><li>Classifying the typology of content (videos, images, text, and audio) based on established processes and policies</li><li>Responding to customer inquiries related to Trust &amp; Safety actions, including abuse reports and enforcement appeals</li><li>Ensuring user and brand safety through effective content moderation practices.</li><li>Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news</li></ul> Skills, qualifications and interests you need to succeed in this role:<ul><li>A native-level proficiency in German&nbsp;and a minimum B2 level of English</li><li>A valid Portuguese work permit (required)</li><li>Living in or willing to relocate to Lisbon&nbsp;for an international career and life experience</li><li>Keeping up-to-date with social media trends and practices</li><li>Resilience to sensitive content, demonstrating emotional maturity and professional detachment</li><li>Motivation and commitment to perform the assigned tasks effectively</li><li>Excitement about intercultural communication and embracing the expatriate lifestyle</li></ul> What’s in it for you?<ul><li>Type of contract:&nbsp;Unfixed term contract, 30 days probation period</li><li>Working hours: full time (40h/week) Monday- Sunday 8:00-20:00&nbsp;</li><li>Salary conditions:&nbsp;1.450 € gross/month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month</li><li>Health insurance after 6 months&nbsp;</li><li>Paid professional training</li><li>Employee discounts</li><li>Fun and engaging company-wide initiatives</li><li>Excellent work culture</li></ul>For international candidates:<ul><li>Reimbursement of your initial flight expenses after 3 months</li><li>Up to 360.00 euros for accommodation. per month for 12 months (Reimbursed</li><li>during 12 months)</li><li>Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation</li></ul> Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter. What should you expect from living in Lisbon? <ul><li>A colorful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>

Content Moderation for Social Media Platform (German Speaker)

Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!
 
Your responsibilities and impact as a Customer Service Agent for Bose will be:Providing support to customers by responding to inbound requests and document relevant case information
Assisting users with pre-sales,
general inquiries and technical support issues via phone/email/social media channels 
Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
 
Skills, qualifications and interests you need to succeed in this role:
 
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
You are fluent in German and good command of English
You are motivated, reliable and committed in your work
Customer service and quality is part of you
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities
 
What’s in it for you?Type of contract: one year contract, renewable every year
Working hours: full time or part time options on rotating shifts (Mon-Sat 8 AM to 5 PM)
Salary conditions (*)
 2 options:Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience)
Excluding accommodation: 1.350€ gross/month (based on level of experience)
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Private health insurance included from the first day of your contract
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!

What should you expect from living in Lisbon?A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment



Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!&nbsp;<ul><li>Your responsibilities and impact as a Customer Service Agent for Bose will be:Providing support to customers by responding to inbound requests and document relevant case information</li><li>Assisting users with pre-sales,</li><li>general inquiries and technical support issues via phone/email/social media channels&nbsp;</li><li>Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels&nbsp;Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner</li></ul>&nbsp;Skills, qualifications and interests you need to succeed in this role:&nbsp;The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!<ul><li>You are fluent in German and good command of English</li><li>You are motivated, reliable and committed in your work</li><li>Customer service and quality is part of you</li><li>You have a drive for excellence and professionalism</li><li>You have excellent communication skills</li><li>You are a real team player and willing to work with many other nationalities</li></ul>&nbsp;<ul><li>What’s in it for you?Type of contract: one year contract, renewable every year</li><li>Working hours: full time or part time options on rotating shifts (Mon-Sat 8 AM to 5 PM)</li></ul><ol><li>Salary conditions (*)</li><li>&nbsp;2 options:Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience)</li></ol><ul><li>Excluding accommodation: 1.350€ gross/month (based on level of experience)</li><li>For international candidates:</li><li>Reimbursement of your initial flight expenses after 9 months</li><li>Airport pick up</li><li>Yearly two-way flight ticket back to your home country (within the EU)</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li><li>Private health insurance included from the first day of your contract</li><li>Free Portuguese lessons, cooking classes, sport activities and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul>Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you! <ul><li>What should you expect from living in Lisbon?A colourful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>

Technical Customer Service for Bose (German Speaker)

Go on reading if you are interested in a job for one of the most famous Telecommunication brands working together with over 227 million clients all over the world! Salt, a French-founded company, developed itself into a multilingual and international company, being part of the top 3 providers in Switzerland and France. If you can imagine yourself being a new member of the company’s team, that might be a great opportunity for you!

Your responsibilities and impact as a Customer Service Agent. will be:

Your mission is to support clients’ activities by offering world-class service to their customers. You will work for one of the most well-known companies in the telecommunication sector. 
Your tasks will include:
Answering incoming queries from customers
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Recording data in the CRM system
Giving Ad-hoc support
Being a team player and participating in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:You have a native level of German. A good level of English is a big plus.
You are motivated, reliable, and committed to your work in customer service and 
Ensuring high quality is important for you
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities

What should you expect from living in Lisbon?
Type of contract: a long-term fixed-term contract, renewable
 Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts from 6 AM to 10 PM
Salary conditions* – 2 options:
Including free accommodation (shared flat, all bills included): 950€ gross per month
Excluding accommodation: 1350 € gross per month
Private health insurance directly after contract signature
*Approx. 20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries' wages
Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU). Help with paperwork, opening a bank account, etc. upon your arrival.
A company that fully supports you and wants to make your experience great
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
A dynamic, open-minded, and multicultural environment, including 82 different nationalities
 A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment
A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.
Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor roles.
Your Future Company: 

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Go on reading if you are interested in a job for one of the most famous Telecommunication brands working together with over 227 million clients all over the world! Salt, a French-founded company, developed itself into a multilingual and international company, being part of the top 3 providers in Switzerland and France. If you can imagine yourself being a new member of the company’s team, that might be a great opportunity for you! Your responsibilities and impact as a Customer Service Agent. will be: Your mission is to support clients’ activities by offering world-class service to their customers. You will work for one of the most well-known companies in the telecommunication sector. Your tasks will include:<ul><li>Answering incoming queries from customers</li><li>Identifying&nbsp;issues and providing solutions</li><li>Ensuring a high level of customer satisfaction</li><li>Recording data in the CRM system</li><li>Giving Ad-hoc support</li><li>Being&nbsp;a team player and participating in the success of the team and project</li></ul> <ul><li>Skills, qualifications, and interests you need to succeed in this role:You have a native level of German. A good level of English is a big plus.</li><li>You are motivated, reliable, and committed to your work in customer service and&nbsp;</li><li>Ensuring high quality is important for you</li><li>You have a drive for excellence and professionalism</li><li>You have excellent communication skills</li><li>You are a real team player and willing to work with many other nationalities</li></ul> <ul><li>What should you expect from living in Lisbon?</li><li>Type of contract: a long-term fixed-term contract, renewable</li><li>&nbsp;Working hours: 40h/week (8h/day) from Monday to Sunday, rotating shifts from 6 AM to 10 PM</li><li>Salary conditions* – 2 options:</li><li>Including free accommodation (shared flat, all bills included): 950€ gross per month</li><li>Excluding accommodation: 1350 € gross per month</li><li>Private health insurance directly after contract signature</li><li>*Approx. 20-25% tax – please refer to living costs in Lisbon for comparison with other EU countries' wages</li><li>Relocation support for international candidates: Reimbursement of your initial flight expenses after 9 months, airport pick up, and yearly two-way flight ticket back to your home country (within the EU). Help with paperwork, opening a bank account, etc. upon your arrival.</li><li>A company that fully supports you and wants to make your experience great</li><li>Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company</li><li>A dynamic, open-minded, and multicultural environment, including 82 different nationalities</li><li>&nbsp;A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment</li><li>A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.</li><li>Real career opportunities: the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects&nbsp;to QA, Team Lead, or Supervisor roles.</li></ul>Your Future Company:&nbsp; Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!Is this project not the best fit for you?&nbsp;Feel free to check our other opportunities&nbsp;<a href="https://www.bluselection.com/jobs/europe-spain/german?source=google.com" rel="noopener noreferrer" target="_blank">for German speakers in Spain</a>&nbsp;or&nbsp;<a href="https://www.bluselection.com/jobs/german/portugal?source=google.com" rel="noopener noreferrer" target="_blank">Portugal</a>, or send us your CV to be considered for other projects or future opportunities.

Call Center Agent (m/w/d) Mobilfunk Inbound

Personalbüro Herrmann

Job description

Other open German speaking jobs

Content Moderation for Social Media Platform (German Speaker)

Technical Customer Service for Bose (German Speaker)

Customer Service for Salt (German Speaker)