Blu Selection

Beauty Customer Service Representative (German Speaker)

Blu Selection

German & English
Valid through 2023-12-31

Job description

Passionate about beauty and providing exceptional customer service? Join the team in Milan as a Beauty Customer Service Representative. You'll be at the forefront of enhancing our customers' beauty experience, offering expert guidance and support. If you're a beauty enthusiast with strong interpersonal skills, this role is your opportunity to thrive in the heart of Milan.

Your responsibilities and impact as a Beauty Customer Service Representative will be:

  • Management of consumer requests relating to Information and Complaints through different channels
  • Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
  • Being in contact with other departments and redirecting related cases and issues to related departments

Skills, qualifications, and interests you need to succeed in this role:

  • Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
  • Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
  • Proficiency in the German language, with a minimum of C1 level proficiency.
  • English language level of B2 
  • Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
  • Willingness and availability to work flexible shifts
  • Previous experience in the cosmetics and luxury industry is advantageous.
  • Knowledge and hands-on experience with digital and social media platforms.
  • Prior involvement in customer service roles is a plus.

What’s in it for you?

  • Attractive compensation and comprehensive benefits package
  • Support for relocation
  • Secure permanent employment
  • Flexible shift options
  • A well-established multinational company offering a diverse, international work environment
  • Opportunities for internal career advancement
  • Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
  • Convenient office location with excellent access to public transportation
  • 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
  • A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement

Your Future Company: 

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.