TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world! 
Your benefits:
Sign in bonus: Kick-start your career with a EUR 2,500 sign in bonus for hires in September and October
Competitive Salary: Salary EUR 2,000 gross/month
Relocation assistance: Relocation assistance and work permit documents issuing assistance.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.
Your skills:
Language Proficiency: Fluent in Hebrew (written and spoken) and a minimum B2 of English. 
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!
Equal Opportunity Employer 
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team and help us to ensure excellent service standards while making a difference in the world! Your benefits:<ul><li>Sign in bonus: Kick-start your career with a EUR 2,500 sign in bonus for hires in September and October</li><li>Competitive Salary: Salary EUR 2,000 gross/month</li><li>Relocation assistance: Relocation assistance and work permit documents issuing assistance.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Fluent in Hebrew (written and spoken) and a minimum B2 of English. </li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!Equal Opportunity Employer TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Digital Trust and Safety Analyst with Hebrew (m|f|d)

Your benefits:
Competitive Salary: 1,700 EUR gross.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation.
Modern Workspace: Work in a great office in the city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Back office support only. Taking over general administrative tasks.
Expert Support: Provide online support for specific cases
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Achieving and ensuring the quality standards.
Your skills:
Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.
Experience: Affinity with back office services.
Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.
Professional Approach: A solutions-driven mindset and goal-oriented work approach.
Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!


Your benefits:<ul><li>Competitive Salary: 1,700 EUR gross.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation.</li><li>Modern Workspace: Work in a great office in the city center of Riga, featuring modern workspaces with fun floor, PlayStation, table tennis, and many more.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Back office support only. Taking over general administrative tasks.</li><li>Expert Support: Provide online support for specific cases</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Achieving and ensuring the quality standards.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.</li><li>Experience: Affinity with back office services.</li><li>Problem-Solving Abilities: Strengths in efficiency, accuracy and empathy to resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and goal-oriented work approach.</li><li>Proficiency in Tools: Excellent computer skills necessary for speed and quality of work.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!

Digital Trust and Safety Analyst with Russian (mIfId)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?
Then join our team and help us to ensure excellent service standards while making a difference in the world!
Your benefits:
Competitive Salary: Starting from EUR 1,380 gross, up to 1,700€ gross after probation period.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the company’s business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.
Your skills:
Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106


Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team and help us to ensure excellent service standards while making a difference in the world!Your benefits:<ul><li>Competitive Salary: Starting from EUR 1,380 gross, up to 1,700€ gross after probation period.</li><li>Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.</li><li>Comprehensive Training: A fully paid training period will set you up for success.</li><li>Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li></ul>Your responsibilities:<ul><li>Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.</li><li>Expert Support: Answer advertisers' questions with professional advice, guiding them to success.</li><li>Business Impact: Play a crucial role in helping achieve the company’s business targets.</li><li>Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.</li></ul>Your skills:<ul><li>Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.</li><li>Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.</li><li>Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.</li><li>Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.</li><li>Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.</li><li>Eagerness to Learn: Passionate about continuous learning and research.</li><li>Eligibility: EU citizenship or Latvian Residence Permit is required.</li></ul>Join Us and Be the Voice that Drives Success!We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Customer Service Representative with Russian (mIfId)

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German and English, you will be part of a great team and will:
Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?

What we expect from you:
Very good knowledge of German language (B2 or similar) for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success  
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment

In return, we offer:
Relocation Assistance
Flexible working hours options
Fully paid training sessions 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
We care about the well-being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. 


*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.If you are excited about health and technology, join our Fitbit Team!As a Fitbit Customer Support with German and English, you will be part of a great team and will:<ul><li>Help our users with any issues they might have via tickets or calls</li><li>Provide solutions to everyday device use questions on a case-by-case customer-oriented approach</li><li>Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team</li><li>Work with a passionate team of customer-friendly colleagues from an international background</li></ul>Not bad, right?What we expect from you:<ul><li>Very good knowledge of German language (B2 or similar) for daily communication with customers</li><li>Good command of English (B1 or similar) for training and internal communication</li><li>Basic understanding of iOS and Android OS features</li><li>Demonstrating empathy</li><li>Desire to help customers as best as possible and willing to contribute to the team’s success  </li><li>Result-oriented with personal performance</li><li>Friendly and outgoing personality</li><li>Looking for a long-term employment</li></ul>In return, we offer:<ul><li>Relocation Assistance</li><li>Flexible working hours options</li><li>Fully paid training sessions </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>﻿Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.We care about the well-being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.

Fitbit Customer Support with German and English

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Analyst with German and English you will be a part of a great team and all together will:
Review user-generated back-office information to ensure compliance with established policies
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks

We’re looking for someone with:
High attention to detail 
Ability to defend decisions and provide context in thought process
Ability to identify patterns in behavior that can be leveraged for improved decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required Qualifications:
Ability to process sensitive information 
Fluent in German
B2 or higher English language skill
Knowledge of pop culture, global events, and culture of the market(s) you are serving

In return, we will give you:
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Analyst with German and English you will be a part of a great team and all together will:<ul><li>Review user-generated back-office information to ensure compliance with established policies</li><li>Take prompt and appropriate action on information that violates guidelines or poses risks</li><li>Stay updated on internal policies to ensure accurate implementation</li><li>Identify and analyze patterns to proactively address potential risks</li></ul>We’re looking for someone with:<ul><li>High attention to detail </li><li>Ability to defend decisions and provide context in thought process</li><li>Ability to identify patterns in behavior that can be leveraged for improved decision-making</li><li>Strong organizational and time management skills to deal with shifting priorities and high volumes of work</li><li>Experience investigating fraud, spam, or other types of inappropriate information is an asset</li></ul>Required Qualifications:<ul><li>Ability to process sensitive information </li><li>Fluent in German</li><li>B2 or higher English language skill</li><li>Knowledge of pop culture, global events, and culture of the market(s) you are serving</li></ul>In return, we will give you:<ul><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us:TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Digital Trust and Safety Analyst with German and English

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with German and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer:
Flexible contract conditions (temporary employment, part-time options)
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)
Fully paid training 
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate 
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
Engage customers through multiple channels, including phone, email and chat
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols 
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
Collaborate with team members to share best practices and contribute to the knowledge base 
Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need:
Fluent German and English communication skills
Strong interpersonal abilities and customer service orientation
Ability to follow structured guides and processes
Excellence in active listening and problem-solving
Adaptable and quick to learn new processes and technologies 
Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service 
Excellent communication style, ability to explain complex concepts simply
Ability to troubleshoot issues and find creative solutions
Collaborates and shares knowledge, and contributes positively to team dynamics
Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.Join TELUS Digital Bulgaria as a Solutions Consultant with German and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.We offer:<ul><li>Flexible contract conditions (temporary employment, part-time options)</li><li>Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)</li><li>Relocation Assistance to Sofia (only for candidates located in another city in Bulgaria)</li><li>Fully paid training </li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>Key Responsibilities:<ul><li>Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate </li><li>Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers</li><li>Engage customers through multiple channels, including phone, email and chat</li><li>Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols </li><li>Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores </li><li>Collaborate with team members to share best practices and contribute to the knowledge base </li><li>Participate in ongoing training and stay updated on product knowledge and industry trends</li></ul>What You'll Need:<ul><li>Fluent German and English communication skills</li><li>Strong interpersonal abilities and customer service orientation</li><li>Ability to follow structured guides and processes</li><li>Excellence in active listening and problem-solving</li><li>Adaptable and quick to learn new processes and technologies </li><li>Self-motivated with a passion for customer satisfaction</li></ul>Ideal Candidate Profile:<ul><li>Customer-focused mindset and delivering exceptional service </li><li>Excellent communication style, ability to explain complex concepts simply</li><li>Ability to troubleshoot issues and find creative solutions</li><li>Collaborates and shares knowledge, and contributes positively to team dynamics</li><li>Embraces change, learns quickly, and maintains composure under pressure</li></ul>The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Solutions Consultant with German and English

TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our NEW Game Support Team - get the job you will enjoy!

A typical day:
Assist our players with any issues they might experience or report
Focus on the player and provide the ultimate player experience
Listen to the voice of the players and communicate it further to the appropriate teams
Work with our team to improve our processes

If you have:
Fluency in German and a good command of English
Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
Player empathy and understanding a player’s perspective when tackling their issues
Understanding of Player Support
Desire to help the players as best as possible and to contribute to the team’s success

We Offer:
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


TELUS Digital Bulgaria is looking for passionate Back Office Gaming Support Specialists with German to join our NEW Game Support Team - get the job you will enjoy!A typical day:<ul><li>Assist our players with any issues they might experience or report</li><li>Focus on the player and provide the ultimate player experience</li><li>Listen to the voice of the players and communicate it further to the appropriate teams</li><li>Work with our team to improve our processes</li></ul>If you have:<ul><li>Fluency in German and a good command of English</li><li>Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset</li><li>Player empathy and understanding a player’s perspective when tackling their issues</li><li>Understanding of Player Support</li><li>Desire to help the players as best as possible and to contribute to the team’s success</li></ul>We Offer:<ul><li>Fully paid training</li><li>Stable job and career development opportunities</li><li>Attractive salary</li><li>Additional health insurance</li><li>50+ benefits and services to choose from</li><li>Positive international working environment</li><li>Support and learning</li><li>Employee referral bonuses</li></ul>We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE &amp; TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Back Office Gaming Support Specialist with German and English

Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! 

Your benefits:
Competitive Salary: Salary EUR €2,000 gross
Welcome Bonus: €2,000 welcome Bonus for new hires in August
Performance Bonus: Depending on your performance, you can earn additional financial rewards
Equipment Provided: Full hardware setup for your home office
Relocation Support: Assistance available for relocation to Riga, Latvia if needed
Fully Paid, Extensive Training: We'll teach you everything you need to succeed in your job.
Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.
Dynamic Culture: Join a multicultural team with flat hierarchies and inclusive workplace culture
Career Development: Access to our Career Academy for continuous personal and professional growth
Referral Program: Bonus for successfully referring new team members

Your responsibilities:
Technical Support: Provide expert assistance to resolve customer inquiries and technical issues
Client Understanding: Comprehend users' needs and expectations to deliver tailored solutions
Problem Resolution: Handle support requests through various channels (phone, email, chat)
Quality Assurance: Maintain high standards of service delivery and customer satisfaction
Documentation: Keep accurate records of all support interactions and solutions provided

Your skills:
Language Proficiency: Fluent in Arabic plus excellent communication skills in English (written and verbal)
Technical Aptitude: Basic understanding of technical concepts and troubleshooting
Customer Service Experience: Previous experience in technical support or customer service is a plus
Problem-Solving Abilities: Strong analytical and resolution skills
Professional Approach: Solutions-driven mindset with genuine passion for helping customers
Adaptability: Ability to learn new systems and processes quickly
Technical Background: Experience with support tools and systems is a plus

Additional Requirements:
Eligible to work in the EU
Ability to work in shifts (as technical support is provided during extended hours)


Join Our Global Team!
Be part of a company that values innovation, growth, and customer excellence. We offer a supportive environment where your skills and dedication are recognized and rewarded. Ready to take the next step? Apply now! 

Please submit your CV in English. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted. 



About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 75,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.


Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world! Your benefits:<ul><li>Competitive Salary: Salary EUR €2,000 gross</li><li>Welcome Bonus: €2,000 welcome Bonus for new hires in August</li><li>Performance Bonus: Depending on your performance, you can earn additional financial rewards</li><li>Equipment Provided: Full hardware setup for your home office</li><li>Relocation Support: Assistance available for relocation to Riga, Latvia if needed</li><li>Fully Paid, Extensive Training: We'll teach you everything you need to succeed in your job.</li><li>Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Dynamic Culture: Join a multicultural team with flat hierarchies and inclusive workplace culture</li><li>Career Development: Access to our Career Academy for continuous personal and professional growth</li><li>Referral Program: Bonus for successfully referring new team members</li></ul>Your responsibilities:<ul><li>Technical Support: Provide expert assistance to resolve customer inquiries and technical issues</li><li>Client Understanding: Comprehend users' needs and expectations to deliver tailored solutions</li><li>Problem Resolution: Handle support requests through various channels (phone, email, chat)</li><li>Quality Assurance: Maintain high standards of service delivery and customer satisfaction</li><li>Documentation: Keep accurate records of all support interactions and solutions provided</li></ul>Your skills:<ul><li>Language Proficiency: Fluent in Arabic plus excellent communication skills in English (written and verbal)</li><li>Technical Aptitude: Basic understanding of technical concepts and troubleshooting</li><li>Customer Service Experience: Previous experience in technical support or customer service is a plus</li><li>Problem-Solving Abilities: Strong analytical and resolution skills</li><li>Professional Approach: Solutions-driven mindset with genuine passion for helping customers</li><li>Adaptability: Ability to learn new systems and processes quickly</li><li>Technical Background: Experience with support tools and systems is a plus</li></ul>Additional Requirements:<ul><li>Eligible to work in the EU</li><li>Ability to work in shifts (as technical support is provided during extended hours)</li></ul>Join Our Global Team!Be part of a company that values innovation, growth, and customer excellence. We offer a supportive environment where your skills and dedication are recognized and rewarded. Ready to take the next step? Apply now! Please submit your CV in English. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted. About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 75,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.Equal Opportunity EmployerTELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.Applicants with special needs will be given preferential consideration if they are equally qualified.

Technical Support Specialist with Arabic in Riga

German Sales Specialist | Fintech | Cork
Location: Onsite in Cork, Ireland (relocation assistance available)
Salary: Base €34,500 + Uncapped Monthly Commission + Sign On Bonus €1,000 gross
Hours: Mon-Fri, across 8:00am - 5:30pm (No weekends!)
Permanent Position
A day in the life of a Sales Specialist
You will need to manage your pipeline to effectively identify all suitable prospects. You will guide these prospects through the sales cycle to achieve your sales targets and increase your bonus earnings (uncapped bonus). In consultation with both high and low volume businesses, you will provide demonstrations on the financial products on offer and advise on the benefits.
The perfect candidate is an experienced salesperson, capable of engaging in business-level and technical conversations at multiple levels of a new, existing, or potential customers organization. You must have the ability to build the correct relationships with all levels. As a Sales Specialist you must understand the business-to-business buyer journey, lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner.
We’ll provide you with comprehensive product training and ongoing sales coaching in order to make sure you have what you need to be successful!
What You’ll Do:
Handle leads and guide businesses through the sales process.
Achieve monthly activation targets and boost your earnings with an uncapped bonus.
Manage your own sales pipeline and deliver product demonstrations.
Strive to investigate and qualify all leads received, and route relevant leads to dedicated teams for further support.
Consult with businesses to identify their needs and provide tailored solutions.
Discover the overall business objectives of our client, and articulate our client value proposition to the customer.
What you need to have:
C1/C2 German, fluent English skills
Valid work permit for Ireland
Strong sales mindset with a results-driven approach
Excellent communication & negotiation skills to be able to establish customer relationships and offer long-term targeted solutions.
Results orientation, as you will be driven to achieve top results by achieving and over achieving set sales targets. You will be confident in engaging all available resources to achieve the desired outcome.
Strong interest in and capability with technology, you will be comfortable explaining technical information to customers and creating custom solutions to meet their needs (experience is a plus!)
Why Join Us?
Career Growth – Regular training & development opportunities 
Great Work Culture – Supportive team, fun engagement activities & CSR events
Health & Well-being – Access to GP scheme, private medical insurance (tenure based)
Perks & Benefits – Car park, bike-to-work scheme, tax-saver travel cards
Amazing Office Space – Fun and innovative space with ‘relax’ and ‘play’ areas, modern onsite gym, subsidised canteen and coffee stations.
Apply Now! If successful, our recruitment team will contact you within 7 days.
Unsure if you fit the role? Apply anyway—we’d love to meet you!


German Sales Specialist | Fintech | CorkLocation: Onsite in Cork, Ireland (relocation assistance available)Salary: Base €34,500 + Uncapped Monthly Commission + Sign On Bonus €1,000 grossHours: Mon-Fri, across 8:00am - 5:30pm (No weekends!)Permanent PositionA day in the life of a Sales SpecialistYou will need to manage your pipeline to effectively identify all suitable prospects. You will guide these prospects through the sales cycle to achieve your sales targets and increase your bonus earnings (uncapped bonus). In consultation with both high and low volume businesses, you will provide demonstrations on the financial products on offer and advise on the benefits.The perfect candidate is an experienced salesperson, capable of engaging in business-level and technical conversations at multiple levels of a new, existing, or potential customers organization. You must have the ability to build the correct relationships with all levels. As a Sales Specialist you must understand the business-to-business buyer journey, lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner.We’ll provide you with comprehensive product training and ongoing sales coaching in order to make sure you have what you need to be successful!What You’ll Do:<ul><li>Handle leads and guide businesses through the sales process.</li><li>Achieve monthly activation targets and boost your earnings with an uncapped bonus.</li><li>Manage your own sales pipeline and deliver product demonstrations.</li><li>Strive to investigate and qualify all leads received, and route relevant leads to dedicated teams for further support.</li><li>Consult with businesses to identify their needs and provide tailored solutions.</li><li>Discover the overall business objectives of our client, and articulate our client value proposition to the customer.</li></ul>What you need to have:<ul><li>C1/C2 German, fluent English skills</li><li>Valid work permit for Ireland</li><li>Strong sales mindset with a results-driven approach</li><li>Excellent communication &amp; negotiation skills to be able to establish customer relationships and offer long-term targeted solutions.</li><li>Results orientation, as you will be driven to achieve top results by achieving and over achieving set sales targets. You will be confident in engaging all available resources to achieve the desired outcome.</li><li>Strong interest in and capability with technology, you will be comfortable explaining technical information to customers and creating custom solutions to meet their needs (experience is a plus!)</li></ul>Why Join Us?<ul><li>Career Growth – Regular training &amp; development opportunities </li><li>Great Work Culture – Supportive team, fun engagement activities &amp; CSR events</li><li>Health &amp; Well-being – Access to GP scheme, private medical insurance (tenure based)</li><li>Perks &amp; Benefits – Car park, bike-to-work scheme, tax-saver travel cards</li><li>Amazing Office Space – Fun and innovative space with ‘relax’ and ‘play’ areas, modern onsite gym, subsidised canteen and coffee stations.</li></ul>Apply Now! If successful, our recruitment team will contact you within 7 days.Unsure if you fit the role? Apply anyway—we’d love to meet you!

German Sales Specialist | Fintech | Cork

Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, Latvia
Your benefits:
Competitive Salary: Earn 2,000 - 2,200 EUR gross including performance bonus.
Health Coverage: Private health insurance after 3 months of probation period.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Your responsibilities:
Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities. 
Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.
Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.
Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.
Your skills:
Language Skills: Excellent communication skills in English, written and verbal.
Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.
Education: BA/BS degree preferred.
Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.
Join Us and Be the Voice that Drives Success!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.
Equal Opportunity Employer 
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? We have the perfect job for you. We are currently looking for a Team Manager (m/f/d) for our offices in Riga, LatviaYour benefits:<ul><li>Competitive Salary: Earn 2,000 - 2,200 EUR gross including performance bonus.</li><li>Health Coverage: Private health insurance after 3 months of probation period.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Modern Workspace: Work in a great office, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li></ul>Your responsibilities:<ul><li>Leader Support: Providing support, mentorship, guidance and career development to the team. Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities. </li><li>Expert Support: Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication. Able to adapt quickly to changes in workflows/processes/procedures/product features.</li><li>Business Impact: Delivering projects involving quantitative analysis, industry research, and development. Ensure consistent performance according to the relevant service level metrics.</li><li>Intra-Day Coordination: Managing day-to-day operations – ensure consistent quality and productivity across channels to add maximum value for advertisers. Establishing team goals and working with direct reports on strategies for results development.</li></ul>Your skills:<ul><li>Language Skills: Excellent communication skills in English, written and verbal.</li><li>Experience: Significant experience in a complex fast paced environment. Minimum 2 years of prior relevant people management experience.</li><li>Education: BA/BS degree preferred.</li><li>Work related skills: Strategic thinker with strong analytical and creative problem-solving skills. Passion for ensuring an excellent customer service. Demonstrated proficiency in multi-tasking and prioritization. High level of integrity as demonstrated personally and professionally.</li></ul>Join Us and Be the Voice that Drives Success!We are looking forward to your informative application. Our recruiting team will gladly answer all your questions.Equal Opportunity Employer TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Team Manager (m|f|d)

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? We’re looking for an experienced workforce specialist to join our team in Riga as a Scheduler Analyst.

We will offer:

Competitive Salary: Earn an above-average salary package of 1,950 EUR gross.
Health Coverage: Private health insurance after 3 months of probation period.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.

Overview of tasks:

Creating Comprehensive Schedules: Incorporating client requirements such as training, coaching, and feedback sessions, as well as forecasting future needs based on skill distribution and agent preferences.
Resolving Scheduling Conflicts: Recommending solutions to conflicts that arise in schedules or handling special scheduling requests from agents or clients.
Coordination with Operations: Collaborating with operational points of contact to schedule activities like unplanned & planned absences or off-queue times effectively.
Providing Staffing Outlooks: Offering weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation.
Scheduling system maintenance: Maintaining and updating employee’s skills, special scheduling agreements, vacation entitlements and contractual information within the scheduling systems database.

What we expect:

Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management
Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level
Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred
Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred 
Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.

Join our team and apply now!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106

Equal Opportunity Employer 
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.




Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? We’re looking for an experienced workforce specialist to join our team in Riga as a Scheduler Analyst.We will offer:<ul><li>Competitive Salary: Earn an above-average salary package of 1,950 EUR gross.</li><li>Health Coverage: Private health insurance after 3 months of probation period.</li><li>Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.</li><li>Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.</li><li>Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.</li><li>Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.</li><li>Career Development &amp; Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.</li><li>Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.</li></ul>Overview of tasks:<ul><li>Creating Comprehensive Schedules: Incorporating client requirements such as training, coaching, and feedback sessions, as well as forecasting future needs based on skill distribution and agent preferences.</li><li>Resolving Scheduling Conflicts: Recommending solutions to conflicts that arise in schedules or handling special scheduling requests from agents or clients.</li><li>Coordination with Operations: Collaborating with operational points of contact to schedule activities like unplanned &amp; planned absences or off-queue times effectively.</li><li>Providing Staffing Outlooks: Offering weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation.</li><li>Scheduling system maintenance: Maintaining and updating employee’s skills, special scheduling agreements, vacation entitlements and contractual information within the scheduling systems database.</li></ul>What we expect:<ul><li>Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management</li><li>Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level</li><li>Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred</li><li>Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)</li><li>Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred </li><li>Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.</li></ul>Join our team and apply now!We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106Equal Opportunity Employer TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

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