Working at TELUS International AI Inc.
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Our services support the full lifecycle of our clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, e-commerce, fintech, healthcare, and travel and hospitality.


TELUS International is currently seeking contributors to create queries or voice commands for home automation devices. As a contributor, you will be tasked to create queries or voice commands based on provided context and guidelines using a provided tool.

Task Details:

Create queries or voice commands for home automation devices according to provided context and guidelines
The project start date is to be determined; our team will get in touch with you once it is finalized
Task duration is up to 2 hours
Please note that compensation will be provided based on the number of queries completed per hour.


To apply, please register using this link: https://telusinternational.headway.ai/searchResults/REQ_ID_2761/?org_id=3e986e44-9a24

Please ensure that the email address indicated in your CV matches the email you use to register.

Please be advised that selected candidates will be required to pass a short qualification test to proceed with the project. Don't miss this opportunity to contribute to the advancement of home automation technology. Apply now!


"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."



TELUS International is currently seeking contributors to create queries or voice commands for home automation devices. As a contributor, you will be tasked to create queries or voice commands based on provided context and guidelines using a provided tool. Task Details: <ul><li>Create queries or voice commands for home automation devices according to provided context and guidelines</li><li>The project start date is to be determined; our team will get in touch with you once it is finalized</li><li>Task duration is up to 2 hours</li><li>Please note that compensation will be provided based on the number of queries completed per hour.</li></ul> To apply, please register using this link: https://telusinternational.headway.ai/searchResults/REQ_ID_2761/?org_id=3e986e44-9a24 Please ensure that the email address indicated in your CV matches the email you use to register. Please be advised that selected candidates will be required to pass a short qualification test to proceed with the project. Don't miss this opportunity to contribute to the advancement of home automation technology. Apply now! "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."

Work From Home - Query Creation - Swedish (NO)

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a Swedish-speaking Account Manager (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Friday 09:00 to 18:00
- Salary 21 100 euros gross/year + up to 7400 euros gross/year in bonus
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As an Account Manager in our team, you will:
- Manage partner forecasting/partners performance by tracking tools.
- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate
- Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the Strategy
- Understand partner market and competition (through tools and reports made available as well as reviews with reseller). Evaluate reseller interest in BU solutions
- Define resellers target of BU Share of wallet, growth rate, program qualification/certification, identify gaps and define actions how to close gaps. Grow BU with partner through joint planning
- Educate partner sales force on BU products and solutions. Drive Value Proposition & Key Selling Points of our solutions and articulating benefits against competitors
- Create partner loyalty and drive partner competencies and certification in BU products Ensure partners are meeting BU Partner Program Requirements (Technical/Sales certification, revenue threshold)
-Ensure partners are taking advantage of promotions, events & programs
-Communicate events, webinars and webcast information and ease registration
-Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods
-Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary
-Drive Attach rates with resellers
We'll be a great match if you:
- Are proficient or bilingual in Swedish and advanced English
- Have two years of related technical sales experience preferred
- Are familiar with channel programs
- Have excellent negotiation, management and strong communication skills (verbal & written) including excellent telephone and presentation skills
-Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize
- Can to demonstrate innovation and good judgment/problem-solving skills when making decisions
- Are able to establish an individual course of action to accomplish goals while using appropriate
- Are familiar with sales CRMs. Microsoft office
It would be a plus if you have:
-Possess experience in working in Channel environment, knowledge of partners and distributors is a plus
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-001791-1-SWEDEN


Are you enthusiastic about creating memorable experiences? Then come join us at&nbsp;Concentrix + Webhelp&nbsp;and work with energetic people who strive to enjoy every day.We are looking for a&nbsp;Swedish-speaking Account Manager (On-site)&nbsp;to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team.Your benefits:- Full time 39 hours/week contract: Monday to Friday 09:00 to 18:00- Salary 21 100 euros gross/year + up to 7400 euros gross/year in bonus- Great office location in&nbsp;Malaga- Friends hunting (referral) bonus- Full paid training about the company and the project you will be working on- Career development program and specialized coursesWhat you'll experience with usAs an&nbsp;Account Manager&nbsp;in our team, you will:- Manage partner forecasting/partners performance by tracking tools.- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate- Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the Strategy- Understand partner market and competition (through tools and reports made available as well as reviews with reseller). Evaluate reseller interest in BU solutions- Define resellers target of BU Share of wallet, growth rate, program qualification/certification, identify gaps and define actions how to close gaps. Grow BU with partner through joint planning- Educate partner sales force on BU products and solutions. Drive Value Proposition &amp; Key Selling Points of our solutions and articulating benefits against competitors- Create partner loyalty and drive partner competencies and certification in BU products Ensure partners are meeting BU Partner Program Requirements (Technical/Sales certification, revenue threshold)-Ensure partners are taking advantage of promotions, events &amp; programs-Communicate events, webinars and webcast information and ease registration-Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods-Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when necessary-Drive Attach rates with resellersWe'll be a great match if you:- Are proficient or bilingual in Swedish and advanced English- Have two years of related technical sales experience preferred- Are familiar with channel programs- Have excellent negotiation, management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills-Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize- Can to demonstrate innovation and good judgment/problem-solving skills when making decisions- Are able to establish an individual course of action to accomplish goals while using appropriate- Are familiar with sales CRMs. Microsoft officeIt would be a plus if you have:-Possess experience in working in Channel environment, knowledge of partners and distributors is a plusWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.If this sounds like you, join us!Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.We are an equal-opportunity employerWe are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-001791-1-SWEDEN

Account Manager (Swedish-speaking) - On-site

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 
We’re on the lookout for a Swedish-speaking Customer Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Representative on our team, you will:
- Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries
- Handle calls that are not answered by stores and submit customer inquiries via CRM systems
- Work together as a group and achieve set goals
Concentrix + Webhelp is a great match if you:
- Have a proficient or bilingual level of Swedish and advanced level of Eng
- Are adaptable, customer focused and results orientated
- Can learn tasks and processes
- Desire to work with good customer experiences
- Are energetic with well-developed communication skills
- Have good telephone communication skills, and excellent time management skills
- Have good computer skills, knowledge and experience of Microsoft and Internet.
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: rotative Monday to Friday 08:00 to 18:00, Saturday 09:00 to 17:00
- Salary 17 500 euros gross/year + up to 150 euros gross/month in bonus
- Central location in Malaga
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-001135-1-SWEDEN


In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully&nbsp;renovated facility&nbsp;in Malaga&nbsp;and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.&nbsp;We’re on the lookout for&nbsp;a&nbsp;Swedish-speaking Customer Representative (On-site)&nbsp;to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At&nbsp;Concentrix + Webhelp,&nbsp;there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a&nbsp;Customer Representative&nbsp;on our team, you will:- Answer questions and help eCommerce customers by phone and chat with relevant actions related to online orders and deliveries- Handle calls that are not answered by stores and submit customer inquiries via CRM systems- Work together as a group and achieve set goalsConcentrix + Webhelp is a great match if you:- Have a proficient or bilingual level of Swedish and advanced level of Eng- Are adaptable, customer focused and results orientated- Can learn tasks and processes- Desire to work with good customer experiences- Are energetic&nbsp;with well-developed communication skills- Have good telephone communication skills, and excellent time management skills- Have good computer skills, knowledge and experience of Microsoft and Internet.If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:- Full-time 39 hours/week contract: rotative Monday to Friday 08:00 to 18:00, Saturday 09:00 to 17:00- Salary 17 500 euros gross/year + up to 150 euros gross/month in bonus- Central location in&nbsp;Malaga- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses, and language classes&nbsp;Reimagine the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”Concentrix + Webhelp is an equal opportunity employer&nbsp;We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-001135-1-SWEDEN

Customer Service Representative (Swedish-speaking) - On-site

Quality and Service is what is all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon! 

Your responsibilities and impact as a Customer Service Agent will be:
- Helping users with any questions related to their accounts, the platform in general etc. 
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department. 

Skills, qualifications and interests you need to succeed in this role:

- A native level of Swedish and at least a B2 level of English
- 1 year of Customer Service experience in a contact center
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Being energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit or nationality that allows you to work in an EU-country (required) 

What's in it for you?
– Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)
– Meal vouchers + Transportation allowances
– Private health insurance after 6 months
– Relocation Package
– Pleasant and inspiring working atmosphere in an international environment
– Opportunity to be part of a rapidly expanding global organization working with world-famous brands
– Professional development and clear career path
– Training & development opportunities
– Competitive salary & relocation allowance and assistance
– Free fruit, coffee, tea and water and a lot more!

Your Future Company:

Working in the sunny Lisbon at one of the world's leading professional services company operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believe in continuous improvement to take their careers to new places. On the top of that, it's a diverse environment seeking the highest level of equality. 

What should you expect from living in Lisbon?
- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.


Quality and Service is what is all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon!&nbsp; Your responsibilities and impact as a Customer Service Agent will be:- Helping users with any questions related to their accounts, the platform in general etc.&nbsp;- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience- Being in contact with other departments and redirecting related cases and issues to responsible departments- Ensuring and participating in the success of your department.&nbsp; Skills, qualifications and interests you need to succeed in this role: - A native level of Swedish and at least a B2 level of English- 1 year of Customer Service experience in a contact center- Knowledge of the value and impact that a good customer experience can create- Being an attentive listener, comfortable and skillful at communicating with people- Being energetic, innovative, and working proactively at a fast pace- Excitement about intercultural communication and the expatriate lifestyle- Living in or willing to relocate to Lisbon for an international career and life experience- Having a valid Portuguese work permit or nationality that allows you to work in an EU-country (required) What's in it for you?–&nbsp;Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)– Meal vouchers + Transportation allowances– Private health insurance after 6 months– Relocation Package– Pleasant and inspiring working atmosphere in an international environment– Opportunity to be part of a rapidly expanding global organization working with world-famous brands– Professional development and clear career path– Training &amp; development opportunities– Competitive salary &amp; relocation allowance and assistance– Free fruit, coffee, tea and water and a lot more! Your Future Company: Working in the sunny Lisbon at one of the world's leading professional services company operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believe in continuous improvement to take their careers to new places. On the top of that, it's a diverse environment seeking the highest level of equality.&nbsp; What should you expect from living in Lisbon?- A colourful city view and a rich cultural history- Pros of living in a European capital on a budget- Delicious Portuguese cuisine and famous cafe culture- Friendly people, good vibes and a happy-go-lucky urban life- Warm climate all year and a sunny beach life next to the Atlantic- A large English-speaking local community and international environment Feel free to check our other opportunities&nbsp;<a href="https://www.bluselection.com/jobs/customer-service/lisbon-7" rel="noopener noreferrer" target="_blank">in Customer Service in Lisbon</a>&nbsp;or send us your CV to be considered for other projects or future opportunities.

Work From Home - Query Creation - Swedish (NO)

TELUS International AI Inc.

Job description

Other open Swedish speaking jobs

Account Manager (Swedish-speaking) - On-site

Customer Service Representative (Swedish-speaking) - On-site

Customer Service for Online Video Platform (Swedish Speaker)