Webhelp Spain
Webhelp Spain

Team Leader – English Speaking

Webhelp Spain

Valid through 2023-11-23

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Team Leader – English Speaking to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

-Full-time contract: 39 hours/week

-Monday - Friday from 09:00 to 18:00

-Competitive salary and performance bonus: on-target earnings up to 28.500€ gross/year

-Great office location in Barcelona

-Friends hunting (referral) bonus

-Full paid training about the company and the project you will be working on.

-Career development program and specialized courses.

- Opportunities for a career abroad through the International Mobility Program

What you’ll experience with us

As a Team Leader in our team, you will:

- Monitor and report team performance

- Give newly hired agents feedback on their individual performance and training needs to improve technical and phone communication’s skills

- Motivate as a team leader controlling turnover and retaining potential and motivated team members

- Organize team building activities and offer support in critical problems

- Report productivity metrics to the team and management daily

- Collect production and performance metrics from available sources daily and update Project performance tracker

- Analyze data and report to Supervisor and/or Program Manager

 We’ll be a great match if you:

- Are native or proficient in English

- Have experience in customer care environment

- Have leadership skills

- Have working knowledge of PROJECT processes

- Have working knowledge of IT equipment and applications: MS Windows, MS Office, industry and communication skills

It will be a plus if you

- Have experience of work under pressure and deadlines

- Have coaching experience

- Can delegate tasks and have problem solving and reactivity abilities

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.