Transcom
Transcom

Swedish speaking customer support specialist for Western Union

Transcom

Full-Time
Latvia
Onsite
Swedish & English
Valid through 2023-12-09

Job description

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Customer Service Representative for Western Union. This role will focus on providing an excellent customer experience by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.


What's in it for YOU!

  • Working in an international environment with people from all around the world,
  • Career opportunities, 90% of our managers grew up in Transcom,
  • Benefits – health insurance, team-building activities, free gym, life coach sessions, fruits in the office, yearly compensation for glasses and etc,
  • Engage in additional sports and social responsibility activities,
  • Flexible work schedule,
  • Salary above the average level in Latvia,
  • Professional training and excellent experience in customer care,
  • Full support with the whole relocation process and settling in.


Join Transcom as a Swedish-speaking customer experience specialist!

In this role, you will:

  • Answer inbound customer calls in Swedish and analyze the issues in a fast, constructive manner,
  • Solve customer's issues in regard to money payments both of simple and more complicated nature,
  • Take your communication skills to the next level by leading professional conversations with clients,
  • Provide an excellent customer experience,
  • Work in a shift schedule (shift is 8h30min) - 8 hours a day and 40 hours a week. Working hours: Monday - Sunday: 09:00-21:00, after some time it is possible to work longer shifts, therefore having more days off.
  • Work with set goals, where you will be assessed on speaking time and customer satisfaction.


What we are looking for?

  • Eager to learn new things and quickly adapt to change,
  • Prioritize customers and are always willing to help others,
  • Have a problem-solving mindset and attention to detail,
  • Speak fluently in Swedish and you have good English skills.


Bring your friend to work at Transcom and together earn 2000 euros! *

*You will get 1500 euros and your friend 500 euros after starting to work at Transcom. Further bonuses will be paid after your friend reaches these milestones: You will receive 400 Eur after the friend's first month working, 500 euros after the third month, and 600 after their sixth month.

Your friend will receive 250 after the third month, 150 euros after the fourth, and 100 euros after the fifth month.


What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.


Don't feel like you meet every single qualification? At Transcom, we have an open mind, provide equal opportunities, and never tolerate discrimination, so if this role sparks your interest, we encourage you to submit an application despite any doubts you may have. You could still be a great fit for this role or others! Finally, if you find this application form too complicated or have any questions, don’t hesitate to reach out at cv@transcom.com.