Webhelp Spain
Webhelp Spain

Swedish speaking – Senior Account Manager

Webhelp Spain

Swedish & English
Valid through 2023-12-04

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for an Swedish speaking – Senior Account Manager to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00

- Competitive salary and performance bonus

- A modern centrally placed office in Benalmadena, right next to the beach area.

- Work a few days from home and others from the office

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on

- Career development program and specialized courses

- Opportunities for a career abroad through the Webhelp International Mobility Program

What you’ll experience with us

As a Senior Account Manager in our team, you will:

- Secure new customer wins for Cloud: Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners

- Constantly research and educate self with the newest developments in cloud capabilities and pricing for both the client and competitor

- Drives alignment and teamwork within a team, department, or across organizational boundaries. Combines resources and joins efforts to achieve company-wide goals

- Delivers on commitments and seeks increasingly challenging work

- Effectively scopes problems

- Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal. Provide support to partner as needed

-Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution

- Collaborate with local TCM on pipeline and partner introductions. Where TCM doesn’t exist, curate, and connect to customers an ecosystem

-Control main performance indicators and run rates of pipeline: hand-off rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc.

-Collect feedback on most active channel partners and articulate it to the business: “Voice of Partner.”

- Establishes a foundation for how technology and services can meet customer/partner needs. Creates value through the sales cycle

- Own preferred and unmanaged partner lists

We’ll be a great match if you:

- Have 3-6+ years of technology related sales or business development experience; Experience working within a technical sales environment preferred

- Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required

- Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred. Fundamentals certification required

- Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology

- An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends

- Bachelor's degree required. Major or minor in computer science, mathematics or engineering

- Proven track record of outstanding performance and achieving goals

- Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer/partner facing role. Strong partner relationship management and solution development skills-Success-driven, works well in a diverse team and enjoy a dynamic and changing environment

-Passion for cloud technologies and changing the world. Don’t meet every single requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

If this sounds like you, join us!

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.