Webhelp Spain
Webhelp Spain

Swedish-speaking Account Manager

Webhelp Spain

Swedish & English
Valid through 2023-12-29

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Swedish-speaking Account Manager to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

-Full-time contract, 39 hours/week: Monday to Thursday 9am to 5:30pm, Friday 9am to 4:30pm

-Salary: 19000 Euros gross/year + up to 4000 Euros gross/year in bonus.

-Great office location in Malga

-Friends hunting (referral) bonus

-Full paid training about the company and the project you will be working on

-Career development program and specialized courses

-Opportunities for a career abroad International Mobility Program.

What you’ll experience at Webhelp

As a Account Manager in our team, you will:

- Use CRM to contact, qualify accounts and generate opportunities

- Ensure daily, weekly and monthly KPIs are hit, activity and performance (calls, accounts contacted, revenue generated and confirmed)

- Update CRM with all communication and as per standards expected

- Follow up on accounts and ensure regular communication is maintained

- Participate in sales activities (call storms, industry focus, hotel focus etc.)

- Ensure all opportunities (meetings & events and group accommodation) are qualified and followed up as per standards, both with clients and hotels

- Have an upselling approach when dealing with clients

- Provide chain wide discounts based on client requirements and follow up on usage by client

- Offer alternative solutions upon no availability of hotels

- Assist with business travel queries as well as individual queries when required

- Work on external lists when required on other platforms as provided

We’ll be a great match if you:

- Are native or proficient in Swedish plus proficient in English

- Have great organization and communication skills

- Have a positive work attitude

- Have experience in using office programs (Word, Excel, Outlook, PowerPoint)

- Have sales background.

It would be a plus if you have:

- Hospitality background (beneficial but not mandatory).

- Experience in using CRMs (beneficial but not mandatory).

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.