Skincare Beauty Expert (German Speaker)
Are you passionate about skincare and helping others achieve their beauty goals? We're seeking a dedicated Skincare Customer Service Representative to join the team in the vibrant city of Milan.
Your responsibilities and impact as a Skincare Beauty Expert will be:
- Management of consumer requests relating to Information and Complaints through different channels
- Providing excellent solution, service, product and beauty advice in a professional, precise and timely manner
- Being in contact with other departments and redirecting related cases and issues to related departments
Skills, qualifications, and interests you need to succeed in this role: What’s in it for you?
- Background in cosmetology.
- Sensitivity to cosmetics and luxury products.
- Exceptional communication skills, empathy, and a strong commitment to customer satisfaction.
- Customer-focused approach, problem-solving abilities, and an aptitude for teamwork.
- German language skills of at least C1 level
- English at a minimum of B2 level
- Proficiency in Italian is a bonus.
- Competence in IT skills, including efficient use of tools for reporting interactions
- Availability for flexible shifts
- Interest in digital and social media
What’s in it for you?
- Attractive compensation and comprehensive benefits package
- Support for relocation
- Secure permanent employment
- Flexible shift options
- A well-established multinational company offering a diverse, international work environment
- Opportunities for internal career advancement
- Experience the vibrant city of Milan, known worldwide for fashion, and access to Italy's natural beauty
- Convenient office location with excellent access to public transportation
- 60% remote work flexibility based on project requirements, with a requirement to be located within 100 km of our Milan office while working remotely
- A "Feel Good Program" aimed at enhancing the workplace and focusing on employee well-being and engagement
Your Future Company:
Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For their client, one of the world's largest cosmetics companies, they are currently recruiting a German speaker for their office in Milan.
Is this job role not the best fit for you? Feel free to check our other German opportunities within Spain & Portugal or send us your CV to be considered for other projects or future opportunities.