Webhelp Spain
Webhelp Spain

Sales & Customer Representative (English-speaking) - Fashion Industry

Webhelp Spain

Valid through 2023-12-04

Job description

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 

We’re on the lookout for English-speaking Sales & Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Sales & Customer Representative on our team, you will:

- Take incoming customer contacts and solve users’ demands, pre and post sales

- Perform outgoing contacts to follow up on sales opportunities

- Achieve sales results through an elevated customer engagement

- Act as a Fashion Enthusiastic Personal Shopper supporting customers with suitable substitutions for out-of-stock items and/or special occasion products

- Provide guidance, advise and an exquisite customer service, transmitting feeling of pride on the brand, be a truly “Brand Ambassador”

- Inspire customers by continually developing knowledge of current trends and styling techniques

- Collaborate with management to create innovative ways to maximize personal sales results

Concentrix + Webhelp is a great match if you:

- Are proficient or bilingual in English

- Have relevant Sales Experience (minimum of 1-year relevant experience in fashion retail)

- Are high skilled on sales techniques (up/cross-selling, objection handling, etc)

- Are a fashion enthusiastic

- Excellent organizational and communication skills with attention of detail and accuracy

- Can work under pressure and to thrive in a fast-paced, challenging environment

- Have exceptional customer-facing and customer-care skills

- Are vibrant and motivated with the ability to engage, a true brand ambassador

- Are resistant to stress with strong negotiation skills, and persuasion.

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00

- Salary 17 900 euros gross/year + up to 1200 euros gross/year in bonus

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes 

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Concentrix + Webhelp is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Spain’s law, only applicants who are legally authorized to work in Spain will be considered for this position.