TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Data analysis and complex mathematical tasks do not scare you? You can clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you!

Overview of tasks:
Produce and deliver tracking and reporting for key KPI's and SLA'a in the business
Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit
Perform ad-hoc data analysis to support the business initiatives
Creating and maintaining efficient and secure systems for recording data and producing relevant documentation
Maintaining the daily relationship with the business intelligence supplier
Seeking opportunities to drive innovation and process improvement within the reporting spectrum

We are looking for:
2-3 years of experience working in a reporting and / or controlling environment
Good knowledge of performance and quality metrics
Ability to clearly communicate complex quantitative analysis in actionable insights
Ability to solve complex business problems and conduct investigations
Fluency and excellent communication skills in English
Knowledge of Russian or Polish language would be an asset
Profound knowledge of MS Excel, Power Query and SQL
Knowledge of any BI tool would be an asset
Strong mathematical and numerical as well as critical thinking and problem solving skills
Excellent analytical and statistical skills and ability to use the right analytical method depending on the problem
Organizational and time-management skills


We will offer:
Private medical healthcare
Medicover Sport card
Co - financing of online courses on three different platforms
Great office with modern workplaces in Olivia Center
Internal training and further education possibilities via our campus
Advancement opportunities in our international company
Fixed basic remuneration with bonus options
Highly motivated and dedicated team with flat hierarchies



Data analysis and complex mathematical tasks do not scare you? You can clearly communicate complex quantitative analysis in actionable insights and interaction with cross-functional entities is something you enjoy passionately? We have the perfect job for you! Overview of tasks:<ul><li>Produce and deliver tracking and reporting for key KPI's and SLA'a in the business</li><li>Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit</li><li>Perform ad-hoc data analysis to support the business initiatives</li><li>Creating and maintaining efficient and secure systems for recording data and producing relevant documentation</li><li>Maintaining the daily relationship with the business intelligence supplier</li><li>Seeking opportunities to drive innovation and process improvement within the reporting spectrum</li></ul> We are looking for:<ul><li>2-3 years of experience working in a reporting and / or controlling environment</li><li>Good knowledge of performance and quality metrics</li><li>Ability to clearly communicate complex quantitative analysis in actionable insights</li><li>Ability to solve complex business problems and conduct investigations</li><li>Fluency and excellent communication skills in English</li><li>Knowledge of Russian or Polish language would be an asset</li><li>Profound knowledge of MS Excel, Power Query and SQL</li><li>Knowledge of any BI tool would be an asset</li><li>Strong mathematical and numerical as well as critical thinking and problem solving skills</li><li>Excellent analytical and statistical skills and ability to use the right analytical method depending on the problem</li><li>Organizational and time-management skills</li></ul> We will offer:<ul><li>Private medical healthcare</li><li>Medicover Sport card</li><li>Co - financing of online courses on three different platforms</li><li>Great office with modern workplaces in Olivia Center</li><li>Internal training and further education possibilities via our campus</li><li>Advancement opportunities in our international company</li><li>Fixed basic remuneration with bonus options</li><li>Highly motivated and dedicated team with flat hierarchies</li></ul>

Reporting Analyst (m/f/d)

Overview of tasks:
Understanding the advertiser's profiles, needs, and expectations
Answering the advertisers' questions by providing expert opinion and advice
Playing a key role to determine company’s business targets
Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction

What we expect:
Excellent communication skills in English both written and verbal
Experience working with direct consumers, in B2C and B2B environment; 
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature
Online advertising experience is a huge plus and preferred
Educated / experienced in online sales or marketing
Knowledge of traditional marketing ecosystems
Interested in web technologies 
Passionate to learn and research
EU citizenship or Latvian Residence Permit

What we offer:
Attractive salary is up to EUR 1.380,- gross and fully paid training period
Full time training
Appealing bonuses for weekend and public holidays
Private health insurance after 3 months of probation period
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces in Jaunā Teika
Positive international working environment
Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
Employee discount programs, providing partnerships with fitness centers and restaurants
Attractive employee referral bonus program
Join our team and apply now!


Overview of tasks:<ul><li>Understanding the advertiser's profiles, needs, and expectations</li><li>Answering the advertisers' questions by providing expert opinion and advice</li><li>Playing a key role to determine company’s business targets</li><li>Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction</li></ul>What we expect:<ul><li>Excellent communication skills in English both written and verbal</li><li>Experience working with direct consumers, in B2C and B2B environment; </li><li>High attention to details and follow through</li><li>An effective team player who is able to also work independently</li><li>Proven ability to deal with problems and solve them effectively</li><li>Professional customer service skills: solutions mindset, helping nature</li><li>Online advertising experience is a huge plus and preferred</li><li>Educated / experienced in online sales or marketing</li><li>Knowledge of traditional marketing ecosystems</li><li>Interested in web technologies </li><li>Passionate to learn and research</li><li>EU citizenship or Latvian Residence Permit</li></ul>What we offer:<ul><li>Attractive salary is up to EUR 1.380,- gross and fully paid training period</li><li>Full time training</li><li>Appealing bonuses for weekend and public holidays</li><li>Private health insurance after 3 months of probation period</li><li>Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture</li><li>Advanced job opportunities in our internationally growing company</li><li>Great office with modern workspaces in Jaunā Teika</li><li>Positive international working environment</li><li>Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks</li><li>Employee discount programs, providing partnerships with fitness centers and restaurants</li><li>Attractive employee referral bonus program</li></ul>Join our team and apply now!

Customer Support Specialist with English (m[f[d)

We are looking for an emphatic recruiter who will connect talented individuals with exciting career opportunities! Join us to support the best candidates to start the thrilling career growth in TELUS Digital!

Overview of tasks:
Pre-selection of candidates, conducting phone and online job interviews
Checking tests and language level of candidates
Communication with candidates from application until hire
Preparing all necessary data for hire
Data acquisition and regular maintenance of candidate database
Close cooperation with managers and co-workers

We are looking for:
B2 level of English
Previous experience in recruitment would be an asset
High level of communication and negotiation competences
Computer literacy
Knowledge of Workday and Avature would be an asset
Solution-oriented
Ability to multitask and work under pressure
Ability to work on-site in Gdańsk 

We will offer:
Internal training and further education possibilities via our campus
Advancement opportunities in our international company
Highly motivated and dedicated team with flat hierarchies and informal culture
Private medical healthcare
MultiSport card
Co-financing of online courses on three different platforms

Join our team and apply now!
We conduct online interviews for all candidates.
*Please not that only shortlisted candidates will be contacted.

Equal Opportunity Employer 
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


We are looking for an emphatic recruiter who will connect talented individuals with exciting career opportunities! Join us to support the best candidates to start the thrilling career growth in TELUS Digital!Overview of tasks:<ul><li>Pre-selection of candidates, conducting phone and online job interviews</li><li>Checking tests and language level of candidates</li><li>Communication with candidates from application until hire</li><li>Preparing all necessary data for hire</li><li>Data acquisition and regular maintenance of candidate database</li><li>Close cooperation with managers and co-workers</li></ul>We are looking for:<ul><li>B2 level of English</li><li>Previous experience in recruitment would be an asset</li><li>High level of communication and negotiation competences</li><li>Computer literacy</li><li>Knowledge of Workday and Avature would be an asset</li><li>Solution-oriented</li><li>Ability to multitask and work under pressure</li><li>Ability to work on-site in Gdańsk </li></ul>We will offer:<ul><li>Internal training and further education possibilities via our campus</li><li>Advancement opportunities in our international company</li><li>Highly motivated and dedicated team with flat hierarchies and informal culture</li><li>Private medical healthcare</li><li>MultiSport card</li><li>Co-financing of online courses on three different platforms</li></ul>Join our team and apply now!We conduct online interviews for all candidates.*Please not that only shortlisted candidates will be contacted.Equal Opportunity Employer TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Recruiter


Overview of tasks:
Understanding the advertiser's profiles, needs, and expectations
Answering the advertisers' questions by providing expert opinion and advice
Playing a key role to determine company’s business targets
Support end user and support services, including but not limited to outbound phone, email, and chat support, and other related activities for the purposes of customer service and satisfaction

What we expect:
Excellent communication skills in English both written and verbal
Experience working with direct consumers, in B2C and B2B environment; 
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature
Online advertising experience is a huge plus and preferred
Educated / experienced in online sales or marketing
Knowledge of traditional marketing ecosystems
Interested in web technologies 
Passionate to learn and research
EU citizenship or Latvian Residence Permit

What we offer:
Attractive salary is up to EUR 1.380,- gross and fully paid training period
Full time training
Appealing bonuses for weekend and public holidays
Private health insurance after 3 months of probation period
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture
Advanced job opportunities in our internationally growing company
Great office with modern workspaces in Jaunā Teika
Positive international working environment
Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks
Employee discount programs, providing partnerships with fitness centers and restaurants
Attractive employee referral bonus program

Join our team and apply now!




Reporting Analyst (m/f/d)

TELUS Digital

Job description

Other open English speaking jobs

Customer Support Specialist with English (m[f[d)

Recruiter

Customer Service Agent with English (m[f[d)