Portuguese Insurance Team Leader
Location: Lisbon, Portugal
Role: Portuguese Insurance Team Leader
Salary: Basic salary package around 25,000 euro gross p/a + Euro 2400 p/a performance bonus potential plus net per working day 7.23€ Euro food voucher
Working hrs: 40 hrs per week between Monday to Friday – 8 am to 5 pm
Relocation package: relocation package is offered
Our client is a global outsourcing partner - they currently operate in over 35 different countries worldwide. For their multilingual hub in the beautiful city in Lisbon, they are looking to recruit an Insurance Team Leader.
As an Insurance Team Leader you will manage a team of around 15 insurance customer advisors. Your task is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role. Besides this, you will handle any insurance escalation calls.
- Fluent in English and Portuguese
- Previous team management experience
- APA/CIP qualified or studying towards qualification with experience on the Irish market
- Have In-depth knowledge of performance metrics
- Excellent communication skills
Salary and benefits
Salary package around 1800 euro gross p/m + Euro 2400 p/a performance bonus potential plus net per working day 7.23€ Euro food voucher Fully paid training is provided. Excellent career opportunities.
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