Webhelp Spain
Webhelp Spain

German-speaking Partner Support Agent

Webhelp Spain

German & English
Valid through 2023-12-06

Job description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a German-speaking Partner Support Agent to join one of our exciting projects.

What we offer you

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. 

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits: 

- Full time 39 hours/week contract: Monday - Friday 9:00-18:00

Salary 22 000 euros gross/year + up to 1500 euros gross/year in bonus

- Great office location in Barcelona

- Friends hunting (referral) bonus

- Full paid training about the company and the project you will be working on 

- Career development program and specialized courses 

What you’ll experience with us

As a Partner Support Agent in our team, you will:

- Provide users with your expertise and support them in overcoming the challenges of using our software

- Process incoming customer requests via e-mail, phone, chat and our ticket system

- Keep our quality standards towards your customers in mind and are responsible for their satisfaction

- Learn more about one part of our software and develop practical solutions together with us

- Maintain service and product knowledge and expertise associated with applications specific to individual customers

We’ll be a great match if you:

- Are native or proficient in German and advanced in English

- Have made an apprenticeship as an IT systems management assistant (m/f/d) or similar, alternatively you have studied business informatics or business administration

- Are modern and brainy, like our client. Therefore, you have a good understanding of IT and are interested in working with modern tools like Zendesk, JIRA or Confluence

- Interested or even already have some experience in a process area such as logistics, production planning, operations, financial accounting/accounting, wholesale and foreign trade or eCommerce

- Are convincing through your communication skills and your joy in working with others, and you have fluent language skills in German and English

- Have customer care skills – ability to listen to and understand the customers’ needs

- Can take ownership of, and progress cases to resolution or to escalate cases to resolution

It would be a plus if you:

- Have two years of related technical sales experience

- Have experience in working in Channel environment, knowledge of partners and distributors

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.

If this sounds like you, join us!

Who we are

We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.

Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.

In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.