Working at TELUS International AI Inc.
TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Our services support the full lifecycle of our clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Our integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high-growth industry verticals, including tech and games, communications and media, e-commerce, fintech, healthcare, and travel and hospitality.


Work from home as a Media Search Analyst!

TELUS International is currently looking for associates for our Media Search Analyst project.

Media Search Analyst - An exciting work from home opportunity related to Music, Video App Store, Books, and HomePod! We offer a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool. 

The Role: Evaluation of online task types related to Music, Video, App Store, Books, and HomePod to help improve the overall quality and relevance of online content and research.

Summary
WORK LOCATION: Within Sweden
WORK HOURS: Flexible hours and schedule
LANGUAGES REQUIRED: Swedish & English

Requirements
18+ years of age
Fluency in English and Swedish is essential
You must be living in Sweden for a minimum of 1 year
iOS device owner & user
Apple user - Your email address must be associated with an Apple ID; use the same email address in your initial registration
Experience/know-how of Apple products is mandatory
All candidates will need to pass online evaluations to demonstrate capability of reading and applying the guidelines.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status." 

If you are interested in this position, please complete this registration form. 
https://fs30.formsite.com/LB2014/rwwgm2bmhx/index.html

We will review your registration and get back to you if you will be selected for this task. 

Please note that your registration will not be admitted until you click the "SUBMIT" button at the end of this form.

Thank you in advance, we are looking forward to working with you!

Your TELUS International AI Team


Work from home as a Media Search Analyst! TELUS International is currently looking for associates for our Media Search Analyst project. Media Search Analyst - An exciting work from home opportunity related to Music, Video App Store, Books, and HomePod! We offer a flexible schedule of up to 20 hours per week completing tasks in a web-based evaluation tool.&nbsp; The Role: Evaluation of online task types related to Music, Video, App Store, Books, and HomePod to help improve the overall quality and relevance of online content and research. SummaryWORK LOCATION: Within SwedenWORK HOURS: Flexible hours and scheduleLANGUAGES REQUIRED: Swedish &amp; English Requirements<ul><li>18+ years of age</li><li>Fluency in English and Swedish is essential</li><li>You must be living in Sweden for a minimum of 1 year</li><li>iOS device owner &amp; user</li><li>Apple user - Your email address must be associated with an Apple ID; use the same email address in your initial registration</li><li>Experience/know-how of Apple products is mandatory</li><li>All candidates will need to pass online evaluations to demonstrate capability of reading and applying the guidelines.</li></ul> "All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status."&nbsp; If you are interested in this position, please complete this registration form.&nbsp;<a href="https://fs30.formsite.com/LB2014/rwwgm2bmhx/index.html" rel="noopener noreferrer" target="_blank">https://fs30.formsite.com/LB2014/rwwgm2bmhx/index.html</a> We will review your registration and get back to you if you will be selected for this task. Please note that your registration will not be admitted until you click the "SUBMIT" button at the end of this form. Thank you in advance, we are looking forward to working with you! Your TELUS International AI Team

Freelance Media Search Analyst

In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Reimagine your career!
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. 
We’re on the lookout for a English-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Take incoming customer contacts (via telephone, email, voicemail, chats, or other future channels) and solve their queries
- Log call details onto CRM and provide response and resolution within SLA. Maintain service - and product knowledge and expertise associated with applications specific to individual customers
- Escalate potential service issues. To follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
 Concentrix + Webhelp is a great match if you:
- Have a proficient or bilingual level in English and intermediate level of Spanish
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers’ needs and basic sales skills-Upselling and cross-selling
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
It will be a plus if you have:
- Sales background/experience
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full time 39 hours/week permanent contract: Monday to Friday 18:00 to 03:00
- Salary 18 500 euros gross/year + up to 1200 euros gross/year in bonus after trial period
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
Reimagine the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Concentrix + Webhelp is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002479-1-United States


In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully&nbsp;renovated facility&nbsp;in Barcelona&nbsp;and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year.&nbsp;We’re on the lookout for&nbsp;a&nbsp;English-speaking Customer Service Representative (On-site)&nbsp;to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At&nbsp;Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a&nbsp;Customer Service Representative&nbsp;on our team, you will:- Take incoming customer contacts (via telephone, email, voicemail, chats, or other future channels) and solve their queries- Log call details onto CRM and provide response and resolution within SLA. Maintain service - and product knowledge and expertise associated with applications specific to individual customers- Escalate potential service issues. To follow all the processes and procedures of the project- Ensure contractual SLA is maintained&nbsp;Concentrix + Webhelp is a great match if you:- Have a proficient or bilingual level in English and intermediate level of Spanish- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office- Have good disposition to work in a customer service environment- Have customer care skills – ability to listen to and understand the customers’ needs and basic sales skills-Upselling and cross-selling- Can take ownership of, and progress calls to resolution or to escalate call to resolutionIt will be a plus if you have:- Sales background/experienceIf you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:- Full time 39 hours/week permanent contract: Monday to Friday 18:00 to 03:00- Salary 18 500 euros gross/year + up to 1200 euros gross/year in bonus after trial period- Central location in&nbsp;Barcelona- Bring-a-friend (referral) bonus opportunities- Full paid training on the company and the project you'll be working on- Career development programs, specialized courses, and language classes&nbsp;Reimagine the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”Concentrix + Webhelp is an equal opportunity employer&nbsp;We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.RRQ24-002479-1-United States

Customer Service Representative (English-speaking) - On-Site

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a English-speaking Account Manager (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Friday 09:30 to 18:30
- Salary 21 100 euros gross/year + up to 7400 euros gross/year in bonus
- Great office location in Barcelona
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As an Account Manager in our team, you will:
- Manage partner forecasting/partners performance by tracking tools.
- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate
- Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the Strategy
- Understand partner market and competition (through tools and reports made available as well as reviews with reseller). Evaluate reseller interest in BU solutions
- Define resellers target of BU Share of wallet, growth rate, program qualification/certification, identify gaps and define actions how to close gaps. Grow BU with partner through joint planning
- Educate partner sales force on BU products and solutions. Drive Value Proposition & Key Selling Points of our solutions and articulating benefits against competitors
- Create partner loyalty and drive partner competencies and certification in BU products Ensure partners are meeting BU Partner Program Requirements (Technical/Sales certification, revenue threshold)
-Ensure partners are taking advantage of promotions, events & programs
-Communicate events, webinars and webcast information and ease registration
-Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods
-Detect and provide transparency of qualified opportunities and take actions to close them with partner & support partners to close big deals when necessary
-Drive Attach rates with resellers
We'll be a great match if you:
- Are proficient or bilingual in English
- Have two years of related technical sales experience preferred
- Are familiar with channel programs
- Have excellent negotiation, management and strong communication skills (verbal & written) including excellent telephone and presentation skills
-Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize
- Can to demonstrate innovation and good judgment/problem-solving skills when making decisions
- Are able to establish an individual course of action to accomplish goals while using appropriate
- Are familiar with sales CRMs. Microsoft office
It would be a plus if you have:
-Possess experience in working in Channel environment, knowledge of partners and distributors is a plus
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-001883-1-UNITED KINGDOM


Are you enthusiastic about creating memorable experiences? Then come join us at&nbsp;Concentrix + Webhelp&nbsp;and work with energetic people who strive to enjoy every day.We are looking for a&nbsp;English-speaking Account Manager (On-site)&nbsp;to join one of our exciting projects.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.What you will learn with us will make you a valuable member of our team or any other team.Your benefits:- Full time 39 hours/week contract: Monday to Friday 09:30 to 18:30- Salary 21 100 euros gross/year + up to 7400 euros gross/year in bonus- Great office location in&nbsp;Barcelona- Friends hunting (referral) bonus- Full paid training about the company and the project you will be working on- Career development program and specialized coursesWhat you'll experience with usAs an&nbsp;Account Manager&nbsp;in our team, you will:- Manage partner forecasting/partners performance by tracking tools.- Responsible for partner pipeline management, detecting new opportunities detected, and driving successful and profitable closure of deal rate- Responsible for a portfolio of partners and to develop their business sell out, growth and margin, based on the Strategy- Understand partner market and competition (through tools and reports made available as well as reviews with reseller). Evaluate reseller interest in BU solutions- Define resellers target of BU Share of wallet, growth rate, program qualification/certification, identify gaps and define actions how to close gaps. Grow BU with partner through joint planning- Educate partner sales force on BU products and solutions. Drive Value Proposition &amp; Key Selling Points of our solutions and articulating benefits against competitors- Create partner loyalty and drive partner competencies and certification in BU products Ensure partners are meeting BU Partner Program Requirements (Technical/Sales certification, revenue threshold)-Ensure partners are taking advantage of promotions, events &amp; programs-Communicate events, webinars and webcast information and ease registration-Work together with partner to drive revenue for BU via campaigns, opportunity identification (and closure) and other methods-Detect and provide transparency of qualified opportunities and take actions to close them with partner &amp; support partners to close big deals when necessary-Drive Attach rates with resellersWe'll be a great match if you:- Are proficient or bilingual in English- Have two years of related technical sales experience preferred- Are familiar with channel programs- Have excellent negotiation, management and strong communication skills (verbal &amp; written) including excellent telephone and presentation skills-Work toward goal achievement using negotiation, teamwork/collaboration, motivation and time/work prioritize- Can to demonstrate innovation and good judgment/problem-solving skills when making decisions- Are able to establish an individual course of action to accomplish goals while using appropriate- Are familiar with sales CRMs. Microsoft officeIt would be a plus if you have:-Possess experience in working in Channel environment, knowledge of partners and distributors is a plusWe are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.If this sounds like you, join us!Who we areWe're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow. We are an equal-opportunity employer We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.RRQ24-001883-1-UNITED KINGDOM

Account Manager (English-speaking) - On-site

Today, working for technology brands rhymes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!

Your responsibilities and impact as a customer service agent will be:From solving technical issues, providing product’s advice, following up on logistics, having quality check to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you!
Skills, qualifications and interests you need to succeed in this role:You are fluent in Dutch or Flemish and have a good command of English
You are motivated, reliable and committed in your work
Customer service and quality is part of you
You have a drive for excellence and professionalism
You have excellent communication skills
You are a real team player and willing to work with many other nationalities
What’s in it for you?Type of contract: a long-term fixed term contract, renewable every year
Working hours: full time (40h/week) on rotating shifts (depending on the project)
Salary conditions (*) – 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
For international candidates:
Reimbursement of your initial flight expenses after 9 months
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help in paperwork, opening bank account, etc. upon your arrival
Extra perks:
Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
Real career opportunities in different career paths
(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.


Today, working for technology brands rhymes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon! <ul><li>Your responsibilities and impact as a customer service agent will be:From solving technical issues, providing product’s advice, following up on logistics, having quality check to providing sales support, there are many areas where excellent customer support is required and this is where the company needs you!</li><li>Skills, qualifications and interests you need to succeed in this role:You are fluent in Dutch or Flemish and have a good command of English</li><li>You are motivated, reliable and committed in your work</li><li>Customer service and quality is part of you</li><li>You have a drive for excellence and professionalism</li><li>You have excellent communication skills</li><li>You are a real team player and willing to work with many other nationalities</li><li>What’s in it for you?Type of contract: a long-term fixed term contract, renewable every year</li><li>Working hours: full time (40h/week) on rotating shifts (depending on the project)</li></ul>Salary conditions (*) – 2 options:<ul><li>Including free accommodation (shared flat, all bills included): 1040€ gross/month</li><li>Excluding accommodation: 1298€ gross/month</li></ul>For international candidates:<ul><li>Reimbursement of your initial flight expenses after 9 months</li><li>Airport pick up</li><li>Yearly two-way flight ticket back to your home country (within the EU)</li><li>Help in paperwork, opening bank account, etc. upon your arrival</li></ul>Extra perks:<ul><li>Free Portuguese lessons, cooking classes, sport activities and social events organized by the company</li><li>Real career opportunities in different career paths</li></ul>(*) Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)What should you expect from living in Lisbon?<ul><li>A colourful city view and a rich cultural history</li><li>Pros of living in a European capital on a budget</li><li>Delicious Portuguese cuisine and famous cafe culture</li><li>Friendly people, good vibes and a happy-go-lucky urban life</li><li>Warm climate all year and a sunny beach life next to the Atlantic</li><li>A large English-speaking local community and international environment</li></ul>Your Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!Is this project not the best fit for you? Feel free to check our other opportunities&nbsp;<a href="https://www.bluselection.com/jobs/europe-spain/dutch?source=google.com" rel="noopener noreferrer" target="_blank">for Dutch speakers in Spain</a>&nbsp;or&nbsp;<a href="https://www.bluselection.com/jobs/dutch/portugal?source=google.com" rel="noopener noreferrer" target="_blank">Portugal,</a>&nbsp;or send us your CV to be considered for other projects or future opportunities.

Freelance Media Search Analyst

TELUS International AI Inc.

Job description

Other open English speaking jobs

Customer Service Representative (English-speaking) - On-Site

Account Manager (English-speaking) - On-site

Technical Product Advisor (Dutch Speaker) €2500,- bonus