Customer Service Representative

Are you fluent in Icelandic and passionate about the fishing industry? We are seeking a skilled and customer-oriented individual to join our team as an Icelandic-Speaking Customer Service Representative. This is a fantastic opportunity to work with one of the leading companies in the fishing industry, providing exceptional service to our Icelandic-speaking customers.

Responsibilities:

• Provide superior customer service and support to Icelandic-speaking customers via various channels (phone, email, live chat).
• Respond promptly and professionally to customer inquiries, resolving issues and providing accurate information about our products, services, and policies.
• Assist customers in placing orders, tracking shipments, and processing returns or exchanges.
• Handle and resolve customer complaints or escalations, ensuring customer satisfaction and retention.
• Collaborate closely with internal teams to communicate customer feedback, trends, and concerns.
• Maintain a comprehensive knowledge of our company's fishing products, promotions, and industry-related information.
• Act as a brand ambassador, representing our company and promoting a positive image to customers.

Requirements:

• Fluent in both written and spoken Icelandic. Excellent command of English is also required for internal communication.
• Previous experience in a customer service role, preferably in the fishing or related industry.
• Strong communication skills with the ability to empathize and provide exceptional service to customers.
• Excellent problem-solving skills and the ability to handle difficult situations with professionalism.
• Detail-oriented with strong organizational and time management skills.
• Ability to multitask and work effectively in a fast-paced, team-oriented environment.
• Proficient in using computer systems, including CRM software, email, and other relevant tools.
• Passionate about the fishing industry and knowledgeable about fishing products and equipment.

Perks and Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and career development within a thriving company.
• Friendly and supportive work environment.
• Employee discounts on fishing products.
• Chance to work with a dynamic team in the fishing industry.

If you meet the above requirements and are excited about joining a leading fishing company as an Icelandic-Speaking Customer Service Representative, please submit your resume and a cover letter highlighting your relevant experience. We look forward to hearing from you!

Note: Only applicants who are fluent in Icelandic will be considered for this position.