24/7 Content Moderation Agent with Italian- Relocation to Bulgaria


Italian & English
Valid through 2023-12-20

Job description

24/7 Content Moderation Agent with Italian- Relocation to Bulgaria

The Advisor I, Customer Service position interfaces with customers via e-mails, tickets, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

We are growing!

Our brand-new client is a company that develop games in multiple platforms where millions of people from around the globe join together to imagine, create and play.

Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by email with a limited phone support for certain specific topics.

Our main activity in moderation is to ensure the content is appropriated to the audience and safe, also the Customer Care is in charge to interact with parents and gamers regarding account, billing questions, safety topics and other general issues and complaints. 

We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

  • Fluency in Italian, both written and verbal
  • Advanced knowledge of English, both written and verbal
  • Excellent communication skills
  • Work experience in a customer service center is an advantage, but not a requirement
  • Good typing and computer skills (MS Office applications)
  • Be organized, decision-making and analytical skills
  • Team player with a great attitude
  • High school education

What do you get from us?

  • Competitive salary + additional pay for night shifts
  • Flexible 24/7 working hours Monday to Sunday
  • Virtual training and Work from Home options
  • Medical plan fully covered by the company
  • Transportation allowance and Life insurance
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events

About us:

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.